Senior Network Operations Engineer

HCLTech is a global leader in technology and IT services, renowned for delivering cutting-edge solutions that drive business transformation for clients worldwide. With a presence in over 50 countries and a workforce of more than 220,000 professionals, HCLTech is committed to fostering innovation, sustainability, and excellence. The organization values integrity, collaboration, and continuous learning, and has received numerous accolades for its industry leadership and commitment to employee growth.

Overview of the Role

As a Senior Network Operations Engineer (L3) at HCLTech, you will play a pivotal role in supporting and optimizing enterprise network infrastructure for our global clients, particularly within regulated and financial-services environments. The position encompasses end-to-end ownership of incident, problem, and change management processes, ensuring the highest standards of network performance and reliability. Your expertise will directly impact the seamless operation of business-critical network services and reinforce HCLTech’s commitment to delivering exceptional client value.

Detailed Responsibilities

• Provide Level 3 (L3) support for complex enterprise network infrastructures, including LAN, WAN, and Data Center (DC) networks.
• Take ownership of incident, problem, and change management for network services, ensuring timely resolution and minimal business disruption.
• Optimize network performance by proactively monitoring, analyzing, and fine-tuning network parameters.
• Isolate faults and conduct in-depth troubleshooting of critical and complex network issues.
• Coordinate with vendors and service providers within a Service Integration and Management (SIAM) operating model, ensuring effective collaboration and issue resolution.
• Maintain thorough documentation for network configurations, incident reports, and change management activities.
• Ensure compliance with industry regulations and security standards, particularly within financial services environments.
• Provide guidance and mentorship to junior network engineers and support teams.

Skill Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of hands-on experience in enterprise network operations, including LAN, WAN, and Data Center environments.
• Proven expertise in incident, problem, and change management for network services.
• Advanced troubleshooting skills and experience with fault isolation in complex network scenarios.
• Strong familiarity with network hardware and software from major vendors (e.g., Cisco, Juniper, Arista).
• Experience working within a SIAM operating model and coordinating with multiple vendors.
• In-depth understanding of regulatory requirements and security protocols in financial-services or other highly regulated industries.
• Industry certifications such as CCNP, JNCIP, or equivalent are highly desirable.
• Excellent communication, analytical, and documentation skills.

Other Requirements (Optional)

• Experience with automation and network management tools (e.g., Ansible, Python scripting, SolarWinds).
• Exposure to hybrid cloud environments and SDN technologies.
• Project management experience or certifications (e.g., ITIL, PMP) is a plus.
• Ability to work in a global, multicultural team environment.

Career Development Opportunities

HCLTech invests significantly in employee growth and development. As a Senior Network Operations Engineer, you will have access to:

• Structured training and certification programs in emerging network technologies and leadership skills.
• Opportunities to lead high-impact projects, mentor junior engineers, and collaborate with global teams.
• Clear advancement pathways toward senior technical roles, architecture positions, or leadership within the Network Services domain.
• Participation in innovation forums, knowledge-sharing sessions, and industry conferences.
• A dynamic, inclusive work environment that recognizes and rewards high performance and thought leadership.