Senior Relationship Manager

Job summary

As the world of financial services becomes more automated, PayAlly abides by the esteemed tradition of keeping the human touch to deliver exceptional service. We make sure every client, regardless of size, needs and transaction volume, is looked after by a Junior Relationship Manager. PayAlly is a principle member of Visa and Mastercard. We offer a fully integrated suite of financial services solutions that are tailor-made for each business with global ambitions. Our extensive network across the world allows us to provide frictionless cross-border payments in 39 currencies. PayAlly provides international and local payments, multicurrency account, currency exchange, debit cards, card issuing and payments gateway.

Main responsibilities

• Responding to customer inquiries with the requested business and product information in a timely and efficient manner
• Working with existing clients
• Finding and onboarding the clients
• Attend to client's complaints and resolve issues promptly
• Provide a high level of customer support both in English and Russian
• Closely working with internal stakeholders to assist with the onboarding process of new customers
• Maintaining CRM system
• Having an outstanding knowledge of the company’s products and services
• Can work with clear revenue targets that forms a part of RMs pay structure

Skills/experience

• 1-3 years of experience in customer service (key accounts)
• Excellent verbal and written communication skills in English and Russian
• Good decision maker, solution orientated
• Ability to explain complex information clearly and simply
• Highly driven and self-motivated
• Honest, professional and trustworthy
• Excellent attention to details
• Ability to lead and work within a team
• Excellent conflict resolution, interpersonal skills and ability to build lasting relationships with clients
• Exceptional organisational skills and a strong work ethic
• Experience in financial services desirable but not essential

Benefits

• Private medical insurance (after probation period)
• 25 days of annual leave
• Birthday leave