vKYC Specialist

About Us:

CoinTR is a fast-growing cryptocurrency exchange platform dedicated to providing secure, innovative, and user-friendly digital asset trading experiences. We aim to expand our global presence and offer world-class services to our users. Join us to be at the forefront of the cryptocurrency revolution!

Role Overview:

We are looking for a detail-oriented and customer-focused vKYC Specialist to join our team. In this role, you will be responsible for conducting Video Know Your Customer (vKYC) verification processes, ensuring compliance with regulatory requirements, and delivering a seamless onboarding experience for our users. You will work closely with Compliance, Risk, Operations, and Customer Service teams to maintain high standards of customer verification and fraud prevention.

Responsibilities

• Conduct VKYC interviews and identity verification processes in accordance with regulatory requirements and internal policies

• Verify customer information, identification documents, and supporting records during onboarding and account review processes

• Review customer applications and assess potential risks, discrepancies, or suspicious activities

• Ensure compliance with KYC, AML, and other applicable regulations

• Escalate suspicious or high-risk cases to relevant Compliance and Risk teams

• Maintain accurate records of verification activities and customer interactions

• Provide guidance and support to customers throughout the verification process

• Collaborate with internal teams to improve onboarding efficiency and customer experience

• Stay up to date with regulatory developments and industry best practices related to customer identification and verification

Requirements

• Bachelor's degree

• Previous experience in KYC, AML, Customer Operations, vKYC, or a similar role

• Knowledge of customer due diligence (CDD), KYC, and AML processes

• Strong attention to detail and analytical thinking skills

• Excellent communication and interpersonal skills

• Ability to handle sensitive information with confidentiality and professionalism