Store Manager_ Etro Outlet Mendrisio

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

For our Outlet in Mendrisio , we are looking for a Store Manager

Job description

As Store Manager you will lead and support all activities to achieve the store business goals by performing with high integrity in clienteling, operation, human resources management, as well as in visual merchandising. You will be a dynamic and inspiring leader who will provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy of the Brand.

Key Responsibilities

• Driving and maximize sales performances
• Proposing and develop business plans
• Driving the store team to exceed their KPIs
• Representing the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand
• Being present on the sales floor, ensuring a proper approach and service to the Clients
• Guaranteeing an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending
• Ensuring the development, implementation and execution of company CRM initiatives to increase and retain customer loyalty
• Developing a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams
• Ensuring that the display attracts Clients and maximizes sales in accordance with Company guidelines
• Participating in the buying session when requested and in any case providing effective product feedback based on store needs
• Being responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office
• Promoting a team spirit using effective communication, ensuring efficient organization and professional growth
• Ensuring the team is always prepared and updated on the main information, product knowledge, local market, competitors, policies and procedures.
• Being able to attract and recruit the best talents available on the market through networking and scouting.

Key Requirements

• 5+ years of luxury fashion sales experience preferably in a similar role or customer service setting
• ability to drive and exceed individual and store results
• strong organization, accuracy and detail oriented
• ability to motivate people and team-focused
• ability to work in a fast moving and dynamic environment
• strong customer service mindset
• ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Fluent in english. Another language is a plus