HubMub
-
Crossjoin Solutions

Junior IT Support Analyst

Crossjoin Solutions
Portugal · Full-time · Not Applicable
Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide..

We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.

You will be integrated in our Academy!

At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for Crossjoin's projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real-world challenges.

Responsabilities:

  • User Support: Provide first-level technical support for hardware, software, and network issues reported by colleagues.
  • Onboarding & Offboarding: Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures.
  • Basic Network & Server Maintenance: Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs.
  • Documentation & Internal Guides: Create and update guides and documentation for resolving frequent IT issues.
  • Security & Incident Support: Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation.
  • Scripting & Automation: Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks.
  • Internal Tool Support: Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools.

Requirements:

  • Bachelor's degree in Computer Science
  • Minimum 1 year of proven experience in an IT field
  • Hands-on experience with first-line technical support
  • Involvement in projects related to system administration, networking, or IT security
  • Resilience in problem-solving and pressure situations
  • Autonomy and responsibility
  • Strong organizational and time management skills
  • Effective communication skills

Technical Skills (required Or Willingness To Learn)

  • Operating systems: Windows, Linux, MacOS
  • Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi)
  • Virtualization concepts
  • Containerization: Docker, Kubernetes (fundamentals)
  • Databases: Postgres, MySQL
  • Security fundamentals: VPN, firewall, SIEM, monitoring

Nice to Have

  • Programming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript)
  • Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.)

We offer:

  • Health Insurance extensible to the family;
  • Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
  • A well-structured Individual Development Plan (IDP);
  • Career Plan transversal to the entire company;
  • Monthly gym subscription;
  • Team-building events.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.

Key Skills

Ranked by relevance

kubernetes python docker cloud continuous integration system administration terraform firewalls firewall switches storage server linux siem sql gcp vpn
Login to Apply
🇵🇹

Country Guide

Portugal

Startup-friendly with strong expat appeal

Posted
Jul 04, 2026
Type
Full-time
Level
Not Applicable
Location
Almada
Company
Crossjoin Solutions

Industries

IT Services IT Consulting

Categories

Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Crossjoin Solutions
Related

Senior Security Engineer

2025-11-13

Full-time
Mid-Senior
Portugal
IT Services
Information Technology
View Job Details
Conflux
Related

Machine Learning Engineer

2026-07-08

Full-time
Mid-Senior
Netherlands
IT Services
Information Technology
View Job Details
VASS
Related

Junior Back End Developer

2026-07-08

Full-time
Associate
Portugal
IT Services
Information Technology