Business Analyst

Business Analyst – KYC / Client Onboarding

Location: Poland (Hybrid / Remote options depending on team)

Type: Contract

Industry: Global Financial Services

We are supporting a major global financial institution in expanding its Client Onboarding & KYC technology team. They are building a high-performing delivery pod focused on improving client onboarding journeys, KYC processes, and client lifecycle management across multiple regions.

We’re looking for a hands-on, delivery-focused Business Analyst who can work closely with SMEs, Product Owners, and technical teams to translate business needs into clear user stories and drive high-quality delivery within an Agile environment.

What You’ll Do

• Work directly with business SMEs to understand, capture, and refine detailed KYC and Client Onboarding requirements.
• Translate requirements into clear, concise user stories with defined acceptance criteria.
• Act as the bridge between business stakeholders and development teams, supporting both sides throughout the lifecycle.
• Support Agile ceremonies and take ownership of refinement, clarification, and backlog quality.
• Collaborate with IT teams to ensure solution designs meet business needs and compliance standards.
• Perform functional testing, support defect resolution and validate completed features.
• Prepare materials for senior stakeholders and assist in user readiness, training support, and documentation.

What We’re Looking For

Essential Experience

• Strong experience as a Business Analyst within financial services.
• Hands-on experience in Agile delivery, ideally Kanban.
• Proven background in requirements engineering for complex systems.
• Full lifecycle BA experience: discovery - requirements - design - testing - implementation.
• Excellent communication skills, able to interact effectively with business and technology teams.
• Strong problem-solving skills, ability to manage conflicting priorities.
• Experience using Jira and Confluence.

Highly Advantageous

• Previous experience in KYC, Client Onboarding, CLM, CDD, AML, or similar regulatory / client lifecycle domains.
• Exposure to data-heavy workflows, workflow engines, or onboarding platforms.