IT Systems & Support Specialist

Key Responsibilities:

• End-User Support: Troubleshooting Windows 11, M365 Apps, and VIP meeting room systems.
• Backup & DR: Daily monitoring of Veeam Backups and ensuring 99% success rates.
• System Admin: Manage M365 (Exchange, Teams, OneDrive) and basic ERP (Business Central) support.
• Asset Management: Track hardware lifecycle (Laptops, Surface devices, IP Phones).

Key Skill Sets:

• Modern Workplace: Microsoft 365 Administration.
• Backup: Veeam Backup & Replication.
• Hardware: Troubleshooting Surface devices, CCTV, and Access Control systems.
• Soft Skills: Clear communication for "VIP" user support and incident ticket management.

Summary of Minimum Qualifications for HR Screening:

• Education: Degree in Computer Science, IT, or Engineering.
• Experience: 3+ years for Specialist.