Senior Customer Success Officer - Fixed term contract

Location: Paris

Contract Type: Fixed term contract / freelance long term project (until mid july)

About Chain of Events

Chain of Events is a pioneering event organization company creating world-class, large-scale conferences at the intersection of blockchain, AI, and emerging technologies. We are the force behind:

• Paris Blockchain Week - Europe’s largest digital asset event.
• RAISE Summit - the premier AI conference.
• And more to come…

Our events bring together global leaders, innovators, investors, and regulators to spark dialogue and action in transformative industries. We gather the brightest founders, investors, and developers for high-impact experiences at iconic venues like the Carrousel du Louvre.

The Role

As a Senior Customer Success Officer, you will be the primary partner for our most strategic sponsors and partners (Tier 1 & Key Accounts). You will manage the end-to-end relationship, ensuring that our partners’ objectives are not only met but exceeded.

This is a high-stakes role requiring a blend of project management excellence, strategic consulting, and a deep understanding of the tech ecosystem.

Key Responsibilities

• Strategic Account Management: Act as the dedicated point of contact for top-tier sponsors, building long-term relationships and understanding their business goals.
• Onboarding & Delivery: Lead the successful onboarding of partners, ensuring all contractual deliverables (marketing campaigns, speaking slots, branding, booth logistics) are executed flawlessly across PBW and RAISE.
• Stakeholder Coordination: Work cross-functionally with Sales, Marketing, and Operations to ensure a seamless "Chain of Events" experience for your portfolio.
• ROI Maximization: Proactively consult with partners to optimize their presence at our events, providing data-driven insights and creative solutions to maximize their return on investment.
• Retention & Upsell: Partner with the Sales team to identify renewal and expansion opportunities, turning one-time sponsors into long-term strategic partners.
• Process Excellence: Contribute to the scaling of the CS department by implementing best practices, tools, and reporting workflows to ensure a consistent, "high-level" experience for all accounts.
• On-site Execution: Participate to the VIP partner experience on the ground during events, resolving issues in real-time and ensuring flawless delivery under pressure.

About You

• Experience: 5+ years in Customer Success, Account Management, or Partnership Management, ideally in the Event, AdTech, or SaaS industry.
• High-Stakes Fluency: You have experience managing high-value accounts (>€500k) and interacting with C-level executives.
• Industry Knowledge: A strong interest in or knowledge of Blockchain, AI, and Web3 is highly preferred.
• Operational Rigor: You are exceptionally organized, detail-oriented, and able to manage multiple complex projects simultaneously.
• Communication: Fluent in English (our primary working language); French is a strong plus.
• Mindset: You thrive in fast-paced environments where ownership and proactive problem-solving are key.
• Language Skills: Bilingual English is a must. You will be operating in a fully international environment. Proficiency in French is a plus.
• Technical Skills: Proficiency in Monday.com is a strong advantage to manage complex project workflows and deadlines.

Why Join Us?

• Be at the heart of the most influential tech events in Europe.
• Work with a global team of experts and visionaries.
• A high-growth environment where your impact is visible and rewarded.