Head of IT Support

With over 2600 employees in 28 subsidiaries across the EMEA region, ASBIS is a pre-eminent global value add distributor, OEM, and solutions provider. We are distinguished by our in-depth industry insight and 32+ years of experience as a reliable global partner for clients and suppliers.

We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has consistently positive experience, professional growth, and appropriate support to unlock their potential and build a future with the Company.

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS.

About the position: We are looking for a Head of IT Support who will take ownership of building, developing, and scaling the IT support function. This role is critical to ensuring stable business operations, high-quality employee service, and the implementation of modern ITSM practices. You will lead the support team, processes, and infrastructure while fostering a culture of service excellence and continuous improvement.

Key Responsibilities:

- IT Support Operations Management

• Organize and manage the IT Support function
• Lead Level 1 and Level 2 support teams, Service Desk, and engineering teams
• Manage workload, prioritize requests, and monitor SLA/OLA performance
• Establish and continuously improve support standards and service quality

- Processes and Services

• Design and optimize support processes in line with ITIL / ITSM best practices
• Develop and maintain the IT service catalog
• Implement, enhance, and optimize the Service Desk system

- Infrastructure and Workplace Environment

• Ensure reliability and availability of end-user equipment (PCs, laptops, mobile devices, peripherals)
• Support internal corporate applications
• Manage user accounts, access rights, and corporate services
• Organize procurement and inventory management of IT equipment, licenses, and subscriptions

- Team Management

• Hire, evaluate performance, and develop IT support specialists
• Build training programs and competency frameworks
• Increase team engagement and improve service quality

- Projects and Continuous Improvement

• Participate in IT projects as a representative of internal user needs
• Initiate improvements related to user experience (UX)
• Optimize costs and implement automation solutions (scripts, chatbots, self-service portals)

Requirements:

• 3–5+ years of experience managing IT Support or Service Desk teams
• Strong understanding of IT infrastructure, end-user computing, AD / M365, networking, and basic information security principles
• Hands-on experience with ITSM tools
• Solid knowledge and practical application of ITIL principles

Skills:

• Ability to build processes from scratch and scale them effectively
• Strong leadership and communication skills
• Ability to work in a fast-paced, multitasking environment
• Strong decision-making skills and results-oriented mindset
• Customer-focused and service-driven approachНачало формы

We Offer:

• Competitive salary package and performance-based motivation system.
• Opportunity to work in a financially strong, fast-growing multinational company.
• Remote work.
• Constant interaction with global teams of professionals.
• Access to continuous professional development: training, certification programs, events, and team buildings.
• Gifts and bonuses for significant life events, corporate awards, and long-service recognition.

We are on a mission to bring technology to everyone and are looking for new colleagues. Are you the one? Apply now.

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