Lead Technical Support Engineer

About Hisense Europe

Hisense Europe, the world’s leading home appliance manufacturer is a full assortment global player with a comprehensive product range: MDA, SDA, TV, Mobile and A/C, covering all market segments.

In September 2018 the strategic takeover of Gorenje Group took place when Hisense officially became a 100-percent owner of Gorenje.

Hisense celebrated its 50th anniversary in 2019 and has expanded over these years from a radio manufacturer to an international manufacturer in consumer electronics and major domestic appliance industry with a comprehensive brand portfolio.

Gorenje celebrated its 70th anniversary in 2020 and was with 10.000 employees, one of the largest manufacturing companies in the industry in Southeast Europe. Gorenje has been a trendsetter in design, offering an extensive brand portfolio covering all market segments.

The merger resulted in a major manufacturer that combines consumer electronics and home appliances with a comprehensive product range. With 4 major global brands: Hisense, Gorenje, Asko and Toshiba, we are present in different market segments.

Let's become even stronger together.

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Job Description

• Prepares technical documentation for new appliances,
• Works closely with the development department and product development teams,
• Coordinates the work of professional colleagues in their field of expertise,
• Leads work on project tasks within their professional area and participates in other project tasks,
• Carries out demanding professional analyses and applies the most advanced professional methodologies,
• Provides technical support to end users – service technicians for household or electronic appliances,
• Provides materials to trainers and, when necessary, conducts training for service managers and service technicians,
• Performs other tasks in line with the job description, professional qualifications, and instructions from superiors.

Requirements

• Completed education of at least level VI in a technical or related field,
• Knowledge of economics is desirable,
• Excellent knowledge of English,German is a plus
• Excellent computer literacy,
• Category B driving license,
• Excellent communication skills,
• Strong analytical abilities,
• Willingness to learn and acquire new knowledge in the field of Technical Support.

We Offer

• Permanent employment with a 6-month probation period,
• Guaranteed mentorship and onboarding support,
• Competitive salary,
• Opportunity to advance to a Product Group Manager position,
• Opportunity for independent work and assuming responsibility,
• A team-oriented work environment.