Head of IT Support

Omniva connects people, businesses, and communities across the Baltics and beyond. We’ve grown from Estonia’s trusted postal service into a modern, technology-driven logistics company supporting the growth of e-commerce and global trade.

Every day, we help our customers send, receive, and grow — with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless.

At Omniva, every delivery carries possibility — and every team member helps make that happen.

About The Role

We’re looking for a Head of IT Support to lead and evolve our IT and product support operations across the Baltics

In this role, you’ll ensure consistent, high-quality IT service for all teams and users, overseeing both first- and second-level support — from internal IT systems to product-related topics. You’ll drive automation, improve workflows, and foster a culture of ownership and continuous improvement within the IT team.

This is a fantastic opportunity for an experienced IT leader who thrives on building scalable, people-centered systems and wants to shape the future of IT operations in a dynamic, growing international environment.

What You’ll Do

• Lead and develop IT and product support operations across the Baltics.
• Oversee first- and second-level support, ensuring smooth internal and product-related service.
• Drive automation and smarter workflows to boost efficiency and resolution speed.
• Manage IT assets throughout their lifecycle — from procurement to retirement.
• Ensure seamless onboarding and offboarding processes for all employees.
• Align tools, processes, and standards across countries for consistency and scalability.
• Improve service quality through data, feedback, and collaboration.
• Foster a culture of ownership, learning, and proactive problem-solving.
  
  

What You Bring

• Proven experience leading IT operations or support teams in a multi-country or large-scale organization.
• Strong understanding of IT service management, infrastructure, and process improvement.
• Strategic mindset with hands-on problem-solving abilities.
• Experience implementing automation and workflow optimization in IT environments.
• Excellent leadership, communication, and collaboration skills.
• Fluency in English (Estonian or other Baltic languages are a plus).
  
  

Why you’ll love working here

At Omniva, we live our values every day.

We care — about our people, our customers, and the world we connect.

We are open — to new ideas, innovation, and learning from each other.

We are trustworthy — we do what we promise and take pride in getting it right.

And we enjoy our work — celebrating progress, teamwork, and shared achievements.

You’ll also benefit from:

• A meaningful role in a growing, technology-driven company
• Hybrid work model and flexibility
• Health insurance or sports compensation via Stebby
• Five additional paid vacation days after two years of service
• Financial support or paid days off for important life events
• Referral bonus when recommending a new employee
• Partial compensation for the 2nd and 3rd days of sick leave once per year
• Corporate discount from Omniva and numerous partner discounts
• Performance-based bonus
• Team events and celebrations
  
  

✉️ How To Apply

Ready to make your mark?

Apply now and help shape the future of logistics and cross-border commerce with Omniva.

Application deadline: 7th of November

We are only considering candidates currently located in Estonia.

• Please note: Applications must be submitted in English, which is Omniva’s global working language.