ICT Governance Manager

About Paysera

Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, money transfers, and a parcel locker network.

With over 1 million app downloads and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up-minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on upholding our core company values. Join our vibrant international team of over 800+ people across 20+ cities, worldwide.

Role Overview

• Title: ICT Governance Manager
• Level: Middle
• Team: CIO Office, operating across 4 Directors and 10 Heads of Departments
• Reports To: Chief Information Officer (CIO)
• Purpose: To drive IT & Security Governance processes, facilitate engaging governance and large-scale online meetings, and support the CIO Office in ensuring smooth coordination and communication across the technology division.
  
  

Key Responsibilities

• [R1] Coordination of IT management processes for a large technical provider, including preparation of governance bodies meeting agenda, monitoring of decision execution, and preparation of official documents, policies, and procedures.
• [R2] Maintain the central ICT governance document repository (Google Drive) , ensuring 100% compliance with version control and documentation standards.
• [R3] Track the mandatory annual review cycle for all governance documents, ensuring 100% of frameworks and policies are reviewed before their deadlines.
• [R4] Compile and present reports for the CIO and CEO summarizing Technology Executive Committee outcomes, identified risks, and key performance indicators.
• [R5] Facilitate large-scale online meetings (e.g., all-hands) using Miro, Mentimeter, and AI collaboration tools to ensure ≥90% of sessions conclude with documented outcomes.
• [R6] Coordinate CIO Office projects that require cross-departmental coordination, information gathering, and workflow automation using AI tools.
• [R7] Support the CIO by managing the Jira projects, preparing briefing documents, and coordinating follow-up actions across departments, control the decision logs, monitor KPI/OKR, etc.
  
  

Must-Have Qualifications

• [Q1] 2+ years of experience in a role requiring exceptional organisational and administrative skills, such as Project Coordinator, Administrative Manager, IT Governance Manager in a technology/financial services company.
• [Q2] Foundational knowledge of IT Governance frameworks (e.g., ITIL or COBIT or ISO 27001 or DORA).
• [Q3] Demonstrated high attention to detail in formal documentation (e.g., meeting protocols, reports).
• [Q4] Proven track record of facilitating at large-scale (50+ participant) online meetings annually using interactive tools like Miro or Mentimeter.
• [Q5] Advanced proficiency in Google Workspace and Atlassian stack (Confluence, Jira) for documentation, tracking, and reporting.
• [Q6] Daily, hands-on use of GenAI productivity tools (e.g., Gemini, ChatGPT, Claude) for summarization, documentation, and workflow automation.
• [Q7] C1 or higher proficiency in English, with excellent written and verbal communication skills for executive-level interaction.
  
  

Nice-to-Have Qualifications

• [N1] Direct experience as an Executive or Personal Assistant to a Director-level (or higher) executive, managing complex schedules and confidential information.
• [N2] Prior experience working within a fintech or regulated financial services environment.
• [N3] Exposure to governance processes related to cybersecurity, compliance (e.g., GDPR, PSD2), or data protection.
• [N4] Professional certifications in ITIL, ISO 27001, COBIT, or similar (completed or in progress).
  
  

Work Conditions & Contract Info

• [W1] Employment Type: B2B Contract (long-term).
• [W2] Location: Fully Remote (candidates must be located within European time zones, CET ±3 hours).
• [W3] Core Hours: Flexible, with required overlap during core business hours (CET/EET).
• [W4] Compensation: Range to be discussed during the interview process.
• [W5] Start Date: Immediate or as soon as possible.