Business Analyst ITSM

Who we are

SII Group is a trusted technology partner, SII provides high value added solutions for the IT projects of many large corporations. Since its founding in 1979, the Company has been providing solutions adapted to its clients’ needs, by relying on :

> Its acknowledged expertise in various industries and sectors

> Proven 'turnkey' solutions

> An efficient quality system

> Adaptable, evolving services

Today, with a staff of more than 18'000, SII Group is supporting companies across 20 countries.

At SII Switzerland we pay attention to the personal and professional wellbeing of our employees. We place our collaborators at the heart of our actions and activities. If you are motivated by the perspective of joining a big, trusted and recognized group, then let's meet !

To develop our consulting offer and support one of our clients, we are looking for a talented Business Analyst ITSM.

Missions

• Identify and define business needs and global requirements to support the development and continuous growth of an Atlassian ITSM environment, with a primary focus on the Configuration Management process and CMDB.
• Collaborate closely with the Atlassian functional team as part of a stakeholder-facing role to lead and facilitate the gathering and formulation of technical and business requirements for the implementation team.
• Demonstrated experience in ITSM project implementation, preferably with a strong background in delivering strategic ITSM service management solutions.
• Manage and communicate ITSM project release schedules.
• Develop use cases, process diagrams, and requirements documentation using user stories and Scrum tasks within the ITSM Jira program.
• Document and map current ITSM processes, perform gap analyses against desired or best practices, leveraging industry-standard frameworks such as ITIL.
• Work with process owners and request type owners to elicit and agree on requirements for request workflows and IT self-service on the Atlassian platform.
• Collaborate with Infrastructure, Cloud, Security, and Application teams to validate existing CI data.
• Assist in defining object schemas, relationships, and data governance within Jira Assets.
• Document ownership models and update practices for configuration items.
• Serve as a bridge between business requirements and technical solutions.
• Validate imported data and asset relationships to ensure alignment with business expectations.

Profile

• Degree in business, information technology, or possess equivalent practical experience.
• 7 years of experience as a Business Analyst, ideally within ITSM or large-scale transformation programs.
• Demonstrated expertise in gathering, analyzing, and documenting business and technical requirements, with the ability to convert them into actionable solutions.
• Solid understanding of ITSM processes, service management frameworks (ITIL/ITSM), and configuration management (CMDB) is highly desirable.

For information

• Start date : ASAP
• Location : Remote - CH
• Duration : Long term
• Language : Fluent in English, German or French would be a plus
• European citizen required