User Experience Designer

Description

We currently have a vacancy for a User Experience Expert fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Create design prototypes and (occasionally) integrate/implement the design (Front-end dev);
• Use various UX practices and work closely with business and cross-functional teams to reach desired organizational goals;
• Examine existing software products and identify usability issues;
• Plan and execute tests to assess the usability of a product in development;
• Analyze the findings and provide actionable recommendations;
• Assist research groups (recruitment-related activities, data entry, note-taking, technical setup) to ensure that project work is delivered on time and meets quality standards;
• Support the creation of a UX toolkit (templates, guides, etc.);
• Co-create and standardize templates, guides, workflows, and processes with support from team members and the UX Community of Practice.

Requirements

• University degree in IT or relevant discipline, combined with minimum 13 years of relevant working experience in IT;
• Minimum 5 years’ of experience in UX research and design;
• Proven expertise in designing user-centered solutions across multiple industries;
• Proficiency in UX research tools and methodologies (Figma, Miro, Hotjar and Optimal Workshop);
• Experience with Agile/Scrum methodologies and cross-functional collaboration;
• Experience in accessible design;
• Experience in synthesizing UX research, web analytics data, as well as surveys, legacy and organizational goals;
• Experience in working with JIRA, Documentation and Knowledge Sharing (Confluence) and SharePoint Online;
• Experience with project management methodologies (Agile);
• Experience with UX Research Techniques: Usability and User Testing, User Requirements Research, Heuristic Evaluations, User Centered Design (UCD), User Persona Development, User Journey Mapping, UX Writing, A/B Testing, Contextual Inquiry, Iterative Prototyping, Participatory Design (design sprints);
• Ability to apply Design Thinking principles to solve user-centered problems and co-create solutions with cross-functional teams;
• Certifications in the following areas are required: User Centered Design, Usability and Accessibility Standards, Participatory Design (design sprints, visual conversation), Agile and Research Techniques;
• Excellent command of the English, Dutch and French language.