Lead Project Manager

Glued Co. is seeking an experienced and dynamic eCommerce Project/Product Manager to take ownership of our client-facing projects from start to finish. This role will encompass understanding our clients' problems, crafting meaningful strategies, and managing their execution to improve online sales and conversion rates. The successful candidate will alleviate the day-to-day responsibilities currently held by the founder and drive the organization and completion of tasks for operational excellence for our clients.

Key Responsibilities:

• Project & Team Management: Organize and manage tasks in Asana, lead meetings to explain client issues, direct the team, write User Stories, and monitor progress to ensure deadlines are met.
• Client Engagement & Strategy: Meet with clients to understand their Shopify Store conversion issues, conduct deep analytics, and develop strategic documents and roadmaps incorporating industry best practices.
• Data Analysis & Reporting: Analyze website metrics and user behavior to identify areas for improvement and regularly track and report on key performance indicators such as conversion rates and A/B test results.
• Customer Research & Insights: Conduct user research, surveys, and usability tests to gather insights into customer needs and pain points, and create customer personas and journey maps to better understand and address customer behavior and preferences.
• Conversion Rate Optimization (CRO): Develop and implement comprehensive CRO strategies, prioritizing impactful initiatives, and run A/B and multivariate tests to experiment with different design elements, copy, and functionality.
• Personalization & Segmentation: Implement personalization strategies to tailor the shopping experience to individual users based on their behavior and preferences, and use customer segmentation to create targeted marketing campaigns and product recommendations.
• Product & Content Management: Ensure product information is accurate, detailed, and compelling, and manage and optimize content on product pages, landing pages, and throughout the site to enhance user engagement.
• Technical Improvements: Work with developers to ensure the website is fast, secure, and technically sound, and implement and optimize site search functionality, navigation, and checkout processes.
• Collaboration & Communication: Collaborate with cross-functional teams to align on goals and strategies, and communicate findings, progress, and results to stakeholders and team members.
• Continuous Improvement: Continuously monitor and iterate on the eCommerce store’s performance, staying up-to-date with industry trends, tools, and best practices to drive ongoing improvements.

Requirements:

• Fluent/Native English Required
• 3+ Years experience as a Project Manager
• Proficiency with tools like Jira, Asana, Confluence, Notion, etc.
• Tech-savvy and responsible
• Autonomous and fast-paced
• Excellent attention to detail
• Exceptional communication skills

Benefits:

• 10 Days PTO
• Fully-Remote Work
• Opportunities for Company Growth
• Company Holidays
• Professional Development