DevOps Engineer

• Role: DevOps Engineer – ITSM Platform

• Location: Utrecht, Croeselaan 18 (Hybrid)

• Contract Duration: ASAP – 30 June 2027

• Working Hours: 40 hours per week

• Start Date: ASAP

• Rate: Please share your most competitive hourly rate

• Self-employed candidates: Not allowed

English and Dutch language skills are mandatory

Role Overview

Looking for a Senior DevOps Engineer to support and enhance the IT Service Management (ITSM) Platform. The role focuses on platform configuration, process implementation, continuous improvement, and delivering a smooth user experience across ITIL processes including Incident, Problem, Request, Change, and Asset Management.

The engineer will work within a DevOps squad, collaborating with Process Owners and Product Owners to implement scalable solutions using out-of-the-box ITSM platform capabilities.

Key Requirements

• Strong experience working with ITSM platforms (e.g., ServiceNow, Service Manager, Halo or similar)

• Strong understanding of ITIL principles and processes

• Experience implementing and improving IT service management processes

• Strong analytical and problem-solving skills

• Ability to identify bottlenecks and improvement opportunities

• Excellent communication and stakeholder management skills

• Experience writing clear technical and user documentation

• Ability to work independently and collaborate within a DevOps team

• Basic REST API knowledge is required

• SQL knowledge is an advantage

• Experience with flow-based runbooks is a plus

• HBO-level education or equivalent experience