Business Analyst/Scrum Master (Airline PSS)

Location: Dubai, UAE (Client Site)

Salary: AED 10,000 – AED 13,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 3–5 years of relevant experience

Reference: FZ-AE-461

Cinergie Digital is hiring a Business Analyst to gather requirements with business owners and drive initiatives through the full SDLC across airline Passenger Service Systems (PSS). The role owns the requirements lifecycle end to end — from elicitation and use-case definition to Agile delivery as Scrum Master — with a focus on passenger-facing digital channels including web, online check-in (OLCI), mobile app, and chatbots. It coordinates product, infrastructure, development, and vendor teams to ship robust, scalable applications on time.

Key Responsibilities

• Gather and compile requirements with business owners through interactive working sessions, proposing solutions and screen mockups that support day-to-day operations and decision-making.
• Author requirement artefacts — use cases, BRDs, SRS, and change requests scoped to the project — that are complete, unambiguous, and ready to share with stakeholders.
• Model and process-map business requirements using standard modeling tools, translating them clearly for the development team.
• Run delivery under Agile methodology, acting as Scrum Master for daily standups to ship feature-based applications.
• Build and maintain the project schedule — activities, timelines, and critical path — using project management tools, including risk identification and mitigation plans.
• Coordinate across product owners, infrastructure, development, and vendors so the delivered product meets both timeline and functionality as scoped in requirements and feasibility.
• Assess requirements holistically across stakeholders rather than in silos, identifying upstream and downstream impact to support a robust, scalable build.

Required Technical Skills

• Hands-on experience with airline Passenger Service Systems (PSS) is required, across passenger-facing digital channels — web, online check-in (OLCI), mobile app, and chatbots (BoTs).
• Requirements elicitation, use-case definition, and BRD/SRS authoring.
• Process modeling and mapping using standard tools (UML / BPMN or equivalent).
• Agile delivery and Scrum Master practice — sprint planning, daily scrum, backlog management.
• Project scheduling with PM tools, including critical-path and risk/mitigation tracking.
• Stakeholder coordination across product, infrastructure, development, and vendor teams.