Network Engineer

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position

We are seeking for Network Engineer with hands on experience ServiceNow Admin, IT Operations, Freshervices,ServiceNow ticketing,Freshdesk, etc.,

• Role: Network Engineer
• Location: All Persistent Locations
• Experience: 8+ Years
• Job Type: Full Time Employment
  
  

What You'll Do

• Administer and Manage FreshService SaaS Application.
• IT Service Management Methodologies : ITIL, Incident Management, Change Management, and Problem Management.
• Enterprise Service Management Methodologies : Knowledge Management, Asset Management, and Alert Management.
• Administration and oversight of all FreshService modules, including but not limited to Incident, Change, Problem, Alert, Management modules.
• Administration and organization of automation, such as workflows, business and Supervisor rules, Service Level Agreement policies.
• Setting up Hardware and Software asset management within FreshService
• Create documentation of FreshService configuration, end user articles, and guides.
• Responsible for maintaining and sharing knowledge of policies and procedures of the IT ticketing system.
• Jointly interfacing with IT and business units to develop requirements and configuration support for using FreshService optimally.
• Develop, implement and ensure processes, procedures, and standards are followed, across all workspaces.
• Establish parameters for and monitor work quality and performance metrics in FreshService Analytics and Tableau.
• Conduct root-cause analysis to identify systemic issues and prevent future incidents.
• Create analysis and trending reports for assigned queues.
• Monitoring Workday feeds for any onboarding/offboarding updates.
  
  

Expertise You'll Bring

• Must hold valid certificate for Certified Freshservice administrator.
• Should have excellent communication skills.
• Minimum 10+ years’ experience supporting and administering Freshservice admin tool.
• Excellent troubleshooting and analytical skills.
• Helping nature/attitude.
  
  

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
  
  

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
  
  

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

IT Service Management,Incident Management,Change Management