Network Engineer L1 – UK

GiGa-Ops Global Solutions

United Kingdom · Full-time · Entry

📌 Role Overview

The Network Engineer L1 provides first-line support for network infrastructure, ensuring connectivity, performance, and security across organizational systems. They assist in monitoring, troubleshooting, and escalating issues to higher-level engineers when necessary.

🎯 Key Responsibilities

Network monitoring: Monitor routers, switches, firewalls, and WAN/LAN links using tools like SolarWinds, Nagios, or PRTG.
Troubleshooting: Diagnose and resolve basic connectivity issues (IP conflicts, DNS/DHCP problems, Wi-Fi issues).
Incident management: Log, track, and close tickets in ITSM tools, escalating unresolved issues to L2/L3 teams.
Configuration support: Assist with basic configuration of switches, routers, and firewalls under supervision.
Documentation: Maintain accurate records of incidents, resolutions, and network diagrams.
User support: Provide end-user assistance for VPN, remote access, and basic network queries.
Security awareness: Ensure compliance with organizational security policies and report suspicious activity.

🛠️ Required Skills

Networking fundamentals: Knowledge of TCP/IP, DNS, DHCP, VLANs, and routing basics.
Tools knowledge: Familiarity with monitoring tools and ticketing systems.
Problem-solving: Ability to quickly identify and resolve common network issues.
Communication skills: Clear interaction with users and collaboration with senior engineers.
Customer service: Strong focus on user satisfaction and responsiveness.

🎓 Qualifications

Diploma/Degree in Computer Science, IT, or related field.
0–2 years of experience in networking or IT support.
Certifications such as CCNA, CompTIA Network+ are highly desirable.

Skills: engineers,basic,security,connectivity,routers,firewalls,resolve,it,skills,ip

Key Skills

Ranked by relevance

firewalls switches routers nagios ccna dhcp vpn dns

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