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About Reply
Reply is a leading Consulting, Systems Integration and Application Management company, specializing in the creation and implementation of solutions based on new communication networks and digital media. At Reply, you will be exposed to some of the latest technologies - like Blockchain, Artificial Intelligence, Machine Learning, Cyber Security, Big Data, Robotic Process Automation, or Cloud Computing.
At Reply, we value inclusion and diversity in all their multiplicity. So come and be yourself!!
What the job is about?
100% REMOTE! Attention: Remotely FROM BRAZIL!!!!
Mission
The Support Engineer L1/L2 is responsible for first-level operational support for Data and AI Foundations for a client in the automotive sector.
The role focuses on incident intake, triage, first actions, and communication, ensuring service continuity and compliance with defined SLAs.
Key Responsibilities
Required Skills & Experience
Must Have
Reply is a leading Consulting, Systems Integration and Application Management company, specializing in the creation and implementation of solutions based on new communication networks and digital media. At Reply, you will be exposed to some of the latest technologies - like Blockchain, Artificial Intelligence, Machine Learning, Cyber Security, Big Data, Robotic Process Automation, or Cloud Computing.
At Reply, we value inclusion and diversity in all their multiplicity. So come and be yourself!!
What the job is about?
100% REMOTE! Attention: Remotely FROM BRAZIL!!!!
Mission
The Support Engineer L1/L2 is responsible for first-level operational support for Data and AI Foundations for a client in the automotive sector.
The role focuses on incident intake, triage, first actions, and communication, ensuring service continuity and compliance with defined SLAs.
Key Responsibilities
- Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
- Perform incident qualification, impact analysis, and prioritization.
- Execute standard operational actions and known procedures.
- Ensure timely communication with users and stakeholders.
- Escalate incidents to L2 or L3 according to defined processes.
- Maintain accurate incident tracking and reporting.
- Contribute to continuous improvement of support processes.
- L1 incident handling and triage.
- Operational monitoring.
- Execution of standard corrective actions.
- User communication and coordination.
Required Skills & Experience
Must Have
- Experience in IT support or operational roles.
- Technical understanding of applications and APIs.
- Experience with incident and ticketing tools.
- Ability to follow operational procedures and SLAs.
- Ticketing tools (ServiceNow or equivalent)
- Monitoring tools
- APIs
- Exposure to Data or AI platforms.
- Basic scripting knowledge (Python or equivalent).
- Experience in 24/7 or on-call support environments.
Key Skills
Ranked by relevance
ai
artificial intelligence
machine learning
cyber security
blockchain
big data
python
cloud
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- Posted
- Jun 17, 2026
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Belo Horizonte
- Company
- Reply
Industries
Business Consulting
Services
Categories
Information Technology
Related Jobs
3 roles aligned with this opportunity
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Director of Cybersecurity & Incident Response (Brazil)
2026-06-16
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View Job Details
Related
Fullstack Engineer II - Kraken Core
2026-06-17
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View Job Details
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IN_Senior Associate_ Blockchain Developer_ Emerging Businesses- Advisory_Mumbai
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