Support Services Specialist

Job Title – Support Services

Company – TCS (MEA)

Location – Muscat, Masqaţ, Oman

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Job Description:

1. Strong knowledge of desktop/laptop hardware troubleshooting and OS management

2. Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices

3. Experience in IMAC activities and endpoint lifecycle management

4. Familiarity with ITSM tools (ServiceNow or equivalent)

5. Understanding of AV/meeting room support technologies.

Key Responsibilities

1. Provide in-person IT support for incidents and service requests requiring physical intervention

2. OS troubleshooting and mobile device troubleshooting (android/iOS)

3. Perform device setup, configuration, installation, and hardware replacement

4. Handle break-fix activities for laptops, desktops, peripherals, and workplace devices

5. Support IMAC activities (Install, Move, Add, Change)

6. Resolve incidents that cannot be addressed remotely by the service desk

7. Provide VIP user support with priority handling and coordination

8. Support meeting room technologies, AV setups, and event IT support

9. Coordinate with hardware vendors (OEMs) and third-party providers

10. Perform walk-in support activities including password resets, device replacement, onboarding/offboarding

11. Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support)

12. Maintain and manage asset inventory and stock records, including reconciliation

13. Support user onboarding, movement, and offboarding activities

14. Provide loaner devices and spare management during break-fix scenarios

15. Identify repeat issues and contribute to knowledge base and shift-left initiatives

16. Communicate resolution timelines and status updates to end users

Soft Skills

Excellent communication - Team collaboration - Documentation and knowledge sharing

Education

Requirements Diploma in Computer Science/bachelor’s In computer science

Certifications

ITIL, MS/CCNA Certifications

Application Deadline: 30-June-2026

Privacy Note:

https://www.tcs.com/connect-with-tcs/privacy-policy