Network Operations Engineer - REMOTE

Title: L2 Network Operations Engineer - REMOTE

Job Summary

:We are seeking an experienced L2 Network Operations Engineer to support and maintain enterprise network infrastructure in a global 24x7 production environment. The ideal candidate will be responsible for incident management, service restoration, network monitoring, troubleshooting, change implementation, and root cause analysis across LAN, WAN, SD-WAN, security, wireless, and cloud connectivity services. The role requires strong expertise in Cisco, Aruba, VeloCloud, and carrier networking technologies.

Key Responsibilities:

• Provide Level 2 support for network incidents, outages, and service request.
• Perform incident management, patch management, and root cause analysis (RCA)
• Participate in and lead major incident bridges when required.
• Implement network changes involving LAN, WAN, SD-WAN, VPN, wireless, security, and cloud connectivity.
• Monitor network performance and availability using enterprise monitoring tools.
• Support lifecycle and infrastructure upgrade projects.
• Maintain network documentation and operational procedures.
• Collaborate with internal teams, vendors, and service providers.
• Ensure compliance with ITIL, SOC, and governance standards.
• Mentor junior engineers and support continuous service improvement initiatives.

Required Skills:

• TCP/IP Networking
• Cisco & Aruba Networking
• VeloCloud SD-WAN
• WAN, MPLS, VPN, VRF, DWDM
• Carrier Services
• Incident Management & RCA
• Network Monitoring & Troubleshooting
• ITIL & SOC Compliance
• LAN/WAN Operations
• Cloud Connectivity
• Global 24x7 Support Environment