Cloud Engineer

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

We are seeking a highly skilled and experienced Genesys Cloud Engineer with Genesys developer skillset must have engineering mindset and a minimum of 8–10 years of hands-on experience. The ideal candidate will possess deep platform knowledge and demonstrate expertise in designing and implementing call flows, managing call routing, and working with data tables. Additional experience with telephony systems such as Microsoft Teams, Avaya, and Session Border Controllers (SBC) is highly desirable

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Key Responsibiliti

• esDesign, develop, and implement call flows and routing strategies in Genesys Clou
• d.Manage and maintain Genesys Cloud data tables for dynamic call handlin
• g.Collaborate with cross-functional teams to gather requirements and deliver scalable solution
• s.Lead Conversational AI projects including intent identification and LLM developmen
• t.Integrate Natural Language Understanding (NLU) and Natural Language Processing (NLP) capabilities into customer interaction workflow
• s.Ensure seamless integration with telephony systems including SIP and TDM protocol
• s.Implement and maintain CI/CD pipelines using tools such as Blackchai
• r.Monitor system performance and troubleshoot issues to ensure high availability and reliabilit
• y.Document system configurations, processes, and best practice

s.
Required Qualificati

• onsBachelor’s degree in Computer Science, Engineering, or a related fie
• ld.8–10 years of hands-on experience with Genesys Cloud platfo
• rm.Strong engineering mindset with a focus on scalable and maintainable solutio
• ns.Proficiency in designing and implementing call flows and routing strategi
• es.Experience with Conversational AI, including intent identification and LLM developme
• nt.Strong understanding of NLU and NLP technologi
• es.Familiarity with cloud platforms such as Azure, AWS, and Google Cloud and their AI/ML servic
• es.Experience with database management systems including SQL and NoS
• QL.Knowledge of telephony protocols such as SIP and T
• DM.Experience with CI/CD tools, preferably Blackcha
• ir.Excellent problem-solving skills and attention to deta
• il.Strong communication and collaboration abiliti

es.
Bene

fitsPrivate insura

nce.
Wh

y Us?
• We are investing in your growth, offering learning and career development opportunities at every level to help you find your

spark;• We offer a virtual-first work environment, promoting a good work-life balance and real flexib

ility;• Our company is extremely diverse with representation of 165 national

ities;• We offer the opportunity to work with colleagues across the

globe;• We offer comprehensive benefits for all empl

oyees;• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and re

spect.
Please note that we will contact only those candidates who are selected for further conside