Lead Production Software Engineer

The Lead Production Software Engineer role combines software engineering, production ownership, and AI-driven operational automation. The engineer will be responsible for production investigations, technical support ownership, monitoring analysis, and backend/frontend development, while continuously improving AI-assisted operational workflows.

The role reports directly to the VP R&D.

Responsibilities

●    Take ownership of the technical production support domain, including triage, debugging, investigation, and resolution of complex production issues.

●    Investigate monitoring alerts, infrastructure incidents, and Sentry errors.

●    Build and train our AI support agent with a vision to automatically handle support tickets and operational investigations.

●    Expand AI operational capabilities into DevOps and production investigation workflows.

●    Perform root cause analysis and implement long-term reliability improvements.

●    Lead weekly sync meetings with the support team to improve processes and operational efficiency.

●    Gather requirements form the support team and develop support tools.

●    Remarkable ownership, communication, and problem-solving skills.

●    Hands-on experience with AI developer tools such as Cursor, Claude Code, MCPs, and AI-assisted workflows.

●    7+ years of experience in web product development.

●    5+ years of experience in backend technologies such as: Node.js, PHP,

●    Experience in working with SQL databases

●    Strong debugging, monitoring, and production investigation skills.

●    Strong understanding of software architecture, databases, and production environments.

Advantage:

●    Experience working with AWS infrastructure

●    Experience in frontend technologies; React experience - preferred.