Product Manager II -SP

Product Manager II

Who We Are

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.

THE ROLE

Do you want to drive and lead the product innovation efforts? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on!

We are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet.

Engage With Customers

WHAT YOU WILL DO IN THIS ROLE

• Customers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges. Bringing insights and opportunities back to the wider team to explore new solutions.
  
  

Drive Strategy

• Own the strategy for your part of the product - which is typically aligned to a key customer persona.
• Influence overall product strategy by sharing your insights into customers needs.
• Collaborate with leadership to drive strategic investments and specific customer needs in parallel.
• Work with engineering and design partners to define the shared OKRs for your team, ensuring strategy meets practice.
  
  

Discovery & Delivery

• Own the discovery and delivery objectives for your assigned domain.
• Develop a rich understanding of customer needs in your problem space through customers interviews, stakeholder interviews, usage metrics data, and customer ideas.
• Partner with the design and engineering leads in your team to explore potential solutions and test these to discover the best solution.
• Work with your team to iteratively deliver the highest value solution to our customers. Expect to learn, adapt and iterate on the fly.
• Draw on support from your experienced peers and discipline leads across Product Management, design and engineering.
• Own the responsibility for ensuring that features are ready to ship.
  
  

Go To Market

• Collaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver.
• Help train our sales, services and support teams so they can make customers successful.
• Present new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one on one.
  
  

What You Need To Be Successful In This Role

• Fluent written and verbal English language skills
• Domain knowledge within one or more of the following :
• Financials/accounting
• Indirect procurement
• Supply chain management
• Experience working in an Agile environment or similar such as System implementation etc.
• Can apply a systematic approach and able to make decisions with incomplete information
• A clear understanding of the market and personas we are serving with our solution/s
• Communication/interpersonal, analytical and problem solving skills
• An interest in Product Design / User Experience
• Demonstrated experience in influencing key decision makers and achieving agreement across teams and regions
• Strong attention to detail.
• Global mindset.
  

What Else Would Be Great

• Knowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus.
• An understanding of Professional Services organizations and personas we are serving with our solution/s.
• Knowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level.
• Previous experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable.
• Experience navigating the strengths and limitations of a platform architecture.