Project Onboarding manager

About The Client

Our client is a payment service provider specializing in payment gateway solutions and card processing for merchants. They facilitate global payment acceptance, offer flexible settlements, and support a variety of regional payment methods. Their product is centered around an in-house built gateway with customizable integrations, serving the needs of merchants worldwide.

Role Overview

Join a growing team as a Project Onboarding Manager, where you'll play a crucial role in ensuring smooth and efficient onboarding for new merchants. You'll have the opportunity to lead multiple projects, coordinate with key stakeholders, and optimize onboarding processes.

Key Responsibilities

• Manage the full onboarding cycle for merchants from initial review to successful activation.
• Coordinate multiple onboarding projects, ensuring timely delivery and compliance with internal requirements.
• Build and maintain strong relationships with banks and payment providers.
• Lead and coordinate the work of onboarding and operational stakeholders.
• Monitor onboarding performance, identify bottlenecks, and improve processes.
• Support the development and implementation of scalable onboarding frameworks.
• Manage escalations and resolve operational issues impacting onboarding timelines.
  
  

Requirements

• Proven experience in high-risk merchant onboarding within fintech, PSPs, or payment providers.
• Strong understanding of acquiring, payment processing, and partner flows.
• Practical experience working with acquiring banks and payment providers.
• Experience coordinating projects, processes, or cross-functional teams.
• Ability to manage multiple onboarding cases and stakeholders simultaneously.
• Languages: English, Russian.
  
  

Key Soft Skills

• Strong stakeholder and partner management skills.
• Excellent communication and relationship-building abilities.
• Leadership mindset with the ability to coordinate and guide teams.
• Strong organizational and project management skills.
• Ownership mentality and results-driven approach.
  
  

What We Offer

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High-impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.