Chief Delivery Officer

Objective

Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients.

KPI

• Expansion revenue ≥ 50% of total revenue
• PoC-to-Production conversion rate > 30%
• Business Impact Score (BIS) > 40% across active portfolio
• Referral Rate > 30% on completed engagements
• Average expansion deal size $150k+, with Tier 1 accounts weighted higher
• 90%+ of project issues resolved at the team level without CDO escalation
• Client satisfaction (CSAT) consistently maintained and improved
  
  

Key Responsibilities

• Account Management
• Own the Account Development Plan (ADP) system across the portfolio.
  
  

Coach ADMs to maintain a living ADP per Tier 1 / Tier 2 account: stakeholder map, Business Value / Personal Value / Trust Value per key stakeholder, expansion pipeline, next-best actions.

• Set the bar for relationship depth.
  
  

Coach ADMs to move from execution-focused to relationship-focused delivery: regular committed BD time, multi-threaded relationships, proactive value creation outside paid scope.

• Be the senior presence at critical moments
  
  

— executive meetings, escalations, renewals, pricing negotiations, and stakeholder conflicts. Personally hold 1–3 C-suite relationships per Tier 1 account.

• Own client portfolio health as a system, not a feeling.
  
  

DRI for: Expansion Revenue %, PoC-to-Production conversion, BIS, CSI, Referral Rate.

• Make trust the moat.
  
  

Hold the team accountable to Reliability, Alignment, and Integrity. Use these as the standard for how Neurons Lab shows up at every touchpoint.

• Turn client trust into business outcomes.
  
  

Target 2+ qualified expansion opportunities per account per quarter.

• Bring the client voice into company decisions.
  
  

Capabilities

• Delivery
• Drive value creation for the Delivery department.
• Empower the team to resolve 90% of project issues independently.
• Serve as the top escalation point for unresolved Significant and Catastrophic risks.
• Oversee timelines, budgets, risks, and financials across the project portfolio.
• Develop and execute Delivery department strategy.
• Establish and monitor key department metrics — OKRs, Health Indicators, margins, revenue deviation.
• Facilitate and provide value-add to stakeholder relationships and communications.
• Establish and refine delivery practices tailored for AI R&D projects.
• Manage relationships with Delivery Partners and oversee the joint delivery project portfolio.
• People
• Manage talent capacity and project staffing needs.
• Own ADM compensation and commission design tied to expansion revenue and portfolio health.
• Recruit, hire, train, grow, and let go.
• Conduct regular 1:1s with direct reports.
• Conduct performance reviews.
• Delivery Leadership — experience running and scaling multi-team delivery organizations.
• Account Management — multi-threaded executive relationships, expansion playbook, revenue ownership.
• Customer Success — portfolio-level health management, value realization, escalation, renewals.
• Stakeholder Management — navigates complex enterprise environments at board and C-suite level.
• Executive Communication — credible in front of CEOs, CIOs, CTOs, COOs; decks as strategic artifacts.
• People Management — proven ability to recruit, develop, and let go; builds high-performing teams.
• AI/ML Awareness — conversant with engineering and data science teams; must hold their own technically.
• Change Management — understands how to drive adoption of AI products inside enterprise clients.
• Commercial Negotiation — comfortable with fee negotiation; protects margin without losing the relationship.
  
  

Experience

• Senior delivery or account leadership (7+ years) — customer success, engagement management, or consulting at a leadership level.
• Team management (3+ years) — built or led delivery teams; track record of developing talent.
• Business development — proven expansion revenue track record through delivery quality and consultative selling.
• Regulated industry experience — direct enterprise client work in FSI, healthcare, pharma, energy, or government.
• AI/ML or data product exposure — conversant with delivery teams on complex technical engagements.
• Advanced English — exceptional written and verbal; comfortable leading executive conversations.
  
  

Nice to have

• AI consulting or systems integrator background.
• Change management certification (Prosci/ADKAR, Kotter).
• Experience managing partner or subcontractor delivery relationships.
• Exposure to consultative-selling methodologies (Activator / Challenger / Trusted Advisor models).
  
  

What we offer

• Competitive compensation — a monthly base plus expansion revenue upside.
• Fully remote — outcomes over attendance.
• Unlimited PTO.
• Full-time contractor engagement with a fast-growing AI consultancy at the forefront of enterprise transformation.