Network Operations Center (NOC) Engineer

Job Role:-Network Operations Center (NOC) Engineer

Job Location:- Abu Dhabi, UAE

Experience:- 2-5 Years

Responsible for 24x7 monitoring, triage, and first-response handling of IT infrastructure, network, application, and security alerts. Ensures early detection of issues and fast escalation to maintain service availability in a mission-critical environment.

• Monitor servers, networks, applications, and security alerts using NOC tools
• Perform first-level triage and classify incidents based on severity
• Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
• Escalate issues to L2/L3 teams as per SLA and escalation matrix
• Execute runbook-based troubleshooting and initial response actions
• Support Major Incident Management (bridge calls, updates, coordination)
• Track SLA performance, incident trends, and shift KPIs
• Perform routine health checks (backup, DR, performance, connectivity)
• Prepare shift handover reports and operational summaries
• Support change windows, maintenance activities, and post-change validation
• Coordinate with vendors for hardware/software issues when required
• Ensure monitoring dashboards and alerts are functioning correctly

• NOC / IT Operations monitoring tools (SolarWinds, PRTG, Zabbix, etc.)
• ITSM tools (ServiceNow / Remedy)
• Basic Windows & Linux troubleshooting
• Networking fundamentals (TCP/IP, routing, switching, firewalls)
• SIEM awareness (Splunk / Sentinel / QRadar ? basic triage)
• Virtualization & backup awareness (VMware, Veeam, etc.)
• PowerShell / scripting basics (optional)
• ITIL incident, problem, and change management
• Reporting and dashboarding skills

• 2-5 years of experience in NOC / IT operations / command center
• Experience in 24x7 shift-based environments
• Exposure to enterprise IT infrastructure and multi-vendor setups
• ITIL-based operational experience preferred
• Bachelor?s degree or equivalent in IT / Computer Science / Networking
• CCNA / Network+ / ITIL certification preferred
• Strong communication, alertness, and incident handling skills