Frontend Engineer

We are supporting a leading Tier 1 Bank, who are going through a completely greenfield on-shoring transformation within the Custsomer Care engineering capabilities. They are going through an exciting journey to establish a next generational engineering centre with the best-in-class technologists and teams across the UK.

They are undertaking a major transformation of their customer and employee experience platforms. As part of this, they are rebuilding their Agent Desktop - a critical interface used by both customers and internal teams - with a focus on creating more intelligent, responsive, and scalable user experiences.

They are looking for a Front End Engineers to play a key role in shaping and delivering this vision.

Responsibilities

• Lead the development of a next-generation Agent Desktop platform used across the organisation
• Build and scale modern front-end applications using React and micro-frontend architecture
• Develop real-time, responsive user experiences leveraging WebSockets
• Own and drive high-quality UI/UX implementation, including styling and component design
• Work with modern UI frameworks such as shadcn/ui
• Collaborate closely with product, design, and engineering teams to deliver intuitive, high-impact user interfaces
• Contribute to the integration of AI-driven experiences, including LLM-powered UI interactions
• Help shape agentic workflows and augmented user experiences to improve customer outcomes
• Operate effectively in a fast-paced environment with evolving requirements

Skills & Qualifications Required

• Strong experience in React and modern front-end development
• Experience working with micro-frontends and scalable UI architectures
• Solid understanding of real-time technologies such as WebSockets
• Strong skills in CSS, styling, and UI component design
• Experience with modern UI libraries/frameworks (e.g. shadcn/ui or similar)
• Understanding of AI/LLM integration at the UI layer
• Excellent communication skills and ability to collaborate across teams
• Comfortable working in ambiguous, fast-changing environments
• Experience building user-centric applications that drive customer and operational outcomes

This is a Permanent role based in Manchester with Hybrid working (2 days in office)