Production Support Analyst-L1

About the Company

CLPS RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

About the Role

We are hiring L1 production support in banking domain.

Responsibilities

• Provide L1 production support for 24x7 on Core Banking applications.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases; adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.

Required Skills

• 1-3 years of experience in IT production support, preferably in banking or financial services.
• Basic understanding of core banking and banking operations is highly desirable.
• Prior experience with Sunline Core Banking would be a strong case for candidate.
• Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch and Graphana.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.
• Knowledge incident management processes is a plus.