Senior Onboarding Manager (Acquiring Services)

About The Client

Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payment processing, FX, and banking services through a single streamlined platform. As a principal member of Visa and Mastercard, the company empowers digital-first businesses to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape.

Role Overview

We are looking for a confident and experienced Onboarding Specialist to join the compliance team. The role focuses on managing the end-to-end onboarding process for merchants, with a particular emphasis on acquiring services. The ideal candidate will bring strong expertise from acquirers and exposure to high-risk verticals such as crypto, forex, and adult, ensuring smooth merchant integration while meeting strict regulatory and scheme requirements. The role involves active communication with international teams.

Key Responsibilities

• Mentor and develop a team of onboarding specialists
• Oversee end-to-end merchant onboarding processes, ensuring quality and compliance
• Act as the key escalation point for complex and high-risk onboarding cases (crypto, forex, adult, etc.)
• Ensure alignment with Visa, Mastercard, and internal compliance standards
• Collaborate cross-functionally with Sales, Risk, and Compliance teams
• Monitor onboarding performance, KPIs, and process efficiency
• Drive process improvements, automation, and scalability of onboarding operations
• Maintain strong documentation, reporting, and audit readiness
  
  

Requirements

• 4+ years of experience in onboarding, underwriting, or KYC within fintech/payments
• Proven experience in card acquiring and merchant onboarding
• Prior experience managing or mentoring a team
• Strong exposure to high-risk industries (crypto, forex, adult, etc.)
• Solid understanding of Visa/Mastercard requirements and payments compliance
• Fluent English; additional languages are a plus
  
  

Key Soft Skills

• Leadership and team development mindset
• Strong decision-making and ownership
• Excellent communication and stakeholder management
• Structured, detail-oriented approach
• Ability to operate in a fast-paced, high-growth environment
  
  

What We Offer

• Opportunity to be part of a fast-growing international fintech.
• Work within a collaborative compliance team at the core of the business.
• Competitive compensation package.
• Flexible working arrangements and supportive culture.
  
  

Apply in 2 min to step into a leadership role and take ownership of onboarding operations in a global fintech!