Customer Project Manager

Job Description

Customer Project Management focuses on planning and delivering cross-functional, geographically distributed customer projects on time, within scope, budget, and quality targets while managing risks throughout the project lifecycle. It also oversees stakeholder relationships, project teams, financial performance, and identifies opportunities to improve margins through upselling and cross-selling.

How You Will Contribute And What You Will Learn

• Lead and manage the end‑to‑end delivery of complex Railway projects, involving multiple internal and external products, technologies, and solutions.
• Ensure all project deliverables meet defined scope, budget, schedule, and quality standards.
• Build and maintain strong relationships with external customers, partners, and internal stakeholders, enabling effective cross‑functional collaboration.
• Drive all project communication, including planning, risk assessment, change management, and opportunity identification.
• Monitor project financial performance, contractual adherence, and overall customer satisfaction.
• Oversee and facilitate project closure activities, ensuring proper transition and comprehensive handover of deliverables.
• Identify challenges proactively and translate complex information into clear, actionable insights for stakeholders.
• Support the sales cycle by identifying upselling and cross‑selling opportunities during project execution.
• Manage internal and external escalations, ensuring timely resolution and continuous improvement.
• Provide executive‑level project status reporting, ensuring transparency and predictability.Lead vendor management activities, ensuring alignment with project goals and service expectations.
  
  

Key Skills And Experience

Required:

• Bachelor’s degree and 10–15 years of experience leading complex projects; PMP certification strongly preferred.~
• Proven experience delivering Railway projects, including deployment of various railway subsystems.
• Strong hands‑on expertise in implementing CORE, IP, and RAN (4G & 5G) from an end‑to‑end perspective.
• Exceptional customer focus with strong problem‑solving abilities.
• Ability to act as a motivational team leader, collaborating effectively with peers, customers, and stakeholders.
• Excellent communication skills and high autonomy in managing day‑to‑day responsibilities.
  
  

Good to Have:

• Experience in R&D technical project management.
• Prior experience working closely with customer engineering or operational teams.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in Portugal :

• Flexible working arrangements and additional flex benefits to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well-being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond