Senior Project Manager / Delivery Lead

About Switch

Switch is a Platinum Sitecore partner with CMS, Commerce and DAM specialisations, helping organisations design, build, and operate scalable digital platforms. This senior role manages a complex, strategic digital program for a large customer, covering critical delivery, post-launch optimisation, retained support, backlog and future strategic work. This is a program-level delivery leader position requiring commercial awareness, senior stakeholder management, scope/timeline challenge and clear visibility for both client and Switch leadership, demanding autonomy without heavy delivery management oversight.

Role purpose

The Program Delivery Lead manages the day-to-day delivery leadership of a large digital program. Pre-launch, the role coordinates critical path activities: platform builds, systems integration, database/content migration, business verification testing (BVT), and launch readiness. Post-launch, the role manages support, backlog delivery, quarterly planning, and strategic projects via a clear operating model. Success depends on structured planning, strong stakeholder management, disciplined scope control, accurate reporting, and early issue escalation with clear options and required decisions to protect delivery momentum and commercial control.

Main duties and responsibilities

Program planning and governance

• Maintain the program roadmap, critical path, risks, dependencies, and milestones.
• Coordinate launch and post-launch quarterly planning (briefs, scope, capacity).
• Ensure Switch processes are followed for intake, prioritisation, release, and reporting.
• Provide clear, timely updates to all stakeholders, delivery leadership, and Switch ELT.

Critical path and launch readiness management

• Own day-to-day tracking of launch-critical dependencies, decisions, risks, and actions.
• Coordinate integration, authentication, and content readiness with the customer and vendors.
• Escalate critical path blockers early with clear asks.
• Support launch readiness plans, testing, defect remediation, and release planning, ensuring confidence is grounded in validated progress.

Delivery management

• Manage multiple concurrent workstreams (design, technology, content, data, consulting).
• Translate business priorities into clear delivery plans and milestones.
• Coordinate sprint, release, and testing plans.
• Track progress against agreed scope, budget, and timeline.
• Maintain delivery discipline while supporting an agile approach.
• Champion the Switch Methodology and support regular retrospectives.

Client and stakeholder management

• Build strong working relationships with customer stakeholders (IT, retail, marketing, operations) and vendors.
• Manage senior stakeholder communications with commercial judgement.
• Facilitate workshops, planning sessions, status meetings, and check-ins.
• Manage expectation across complex stakeholder groups and escalate risks/decisions where required.

Scope, commercial and risk management

• Maintain tight commercial control across all program streams.
• Manage scope against commercial terms, resource allocation, and committed outcomes.
• Support preparation of estimates, SOWs, change requests, and commercial commitments.
• Identify risks to margin, timelines, resourcing, quality, and client confidence.
• Document decisions, assumptions, dependencies, and scope changes.
• Challenge assumptions that create delivery risk or commercial exposure.
• Protect the program from uncontrolled scope expansion.

Cross functional team coordination

• Coordinate the work of designers, developers, technical leads, QA, content specialists, and support.
• Ensure the right people are engaged with clear briefs and decision pathways.
• Support team continuity by maintaining strong project context and documentation.
• Plan capacity across critical streams, support, and backlog with leadership.
• Create a stable, repeatable operating rhythm.

Skills and experienceEssential

• 7+ years in digital program management/delivery leadership (agency/consultancy/SI).
• Proven experience managing large, complex website, commerce, CMS, or DXP transformation programs through launch.
• Experience with enterprise clients, senior stakeholders, and multi-vendor environments.
• Strong understanding of digital delivery (UX, design, development, QA, content, integrations, data, release, support).
• Expertise in managing critical path, launch readiness, UAT, BVT, defect remediation, and release planning.
• Experience managing retainers, support models, backlog, and project scopes.
• Confident working with technical teams and managing dependencies (platforms, APIs, middleware, authentication).
• In-depth understanding of Agile, hybrid, and traditional models.
• Strong commercial awareness: budget tracking, scope control, estimation, change management, capacity planning, and margin protection.
• Excellent written/verbal communication, including with senior stakeholders.
• Ability to prioritize, make trade-offs visible, and focus delivery on essential work.
• Critical thinking, problem-solving, and structured decision-making skills.
• Experience with traditional project artifacts (schedules, release plans, RAID logs, action registers, budget/status reports).
• Experience managing delivery with Atlassian tools and professional documentation.

Desirable

• Good understanding of Sitecore - CMS, Commerce, DAM, CDP, or comparable DXP platforms.
• Experience delivering commerce, portal, integration, or large scale content migration workstreams.
• Prior experience operating in a program management or account delivery leadership capacity.
• Requirements, discovery, prioritization, and UX workshop facilitation experience.
• Understanding of infrastructure, hosting, cloud deployment, and support models.
• Awareness of digital, technology, analytics, and optimisation trends.
• Prior business analyst, product owner or scrum master experience.
• Atlassian administration or reporting experience.

Key capabilities

• Structured delivery leadership: Brings order to complex, ambiguous, and fast-moving programs without unnecessary process drag.
• Critical path management: Identifies and focuses teams on decisions and dependencies that truly block launch confidence.
• Commercial discipline: Manages scope, budget, resourcing, and change in line with commercial impact.
• Senior stakeholder confidence: Communicates clearly and proactively with senior client leadership and Switch ELT.
• Dependency management: Tracks, challenges, and escalates dependencies across client teams, vendors, and internal teams.
• Pragmatic problem solving: Balances process with momentum, knowing when to formalise, escalate, adapt, or make a call.
• Cross functional coordination: Keeps all teams moving in the same direction.
• Documentation and follow through: Maintains clear plans, actions, decisions, RAID logs, status updates, scope records, and commercial reporting.

QualificationsEssential

• PSM I, CSM or equivalent agile delivery experience.
• PSPO I, CSPO or equivalent product ownership experience.
• Practitioner level certification for traditional project management (e.g., PRINCE2 Foundation) or equivalent practical experience.

Desirable

• PSM II, A CSM, PSPO II, A CSPO or equivalent advanced agile certification.
• Practitioner level Agile PM certification, PMI ACP, PRINCE2 Agile or equivalent.
• Bachelor or Masters degree in Project Management, Software Engineering, IT or equivalent experience.

Performance goals

• Maintain weekly program roadmap, release calendar, and critical path.
• Provide clear weekly reporting on progress, risks, dependencies, decisions, and commercials.
• Deliver approved work to agreed timelines, budgets, and scope, escalating variances early.
• Deliver all managed projects to approved EAC within tolerance.
• Maintain accurate budget reporting (utilised, forecast, remaining, EAC).
• Maintain a rolling two-week resource allocation view (within 10% accuracy) and a three-month view of customer capacity.
• Ensure launch readiness via validated progress across all workstreams.
• Ensure all critical blockers have documented owners, next actions, and required resolution dates.
• Document and reflect scope changes, assumptions, and decisions in commercial artefacts.
• Support Client Partner and leadership with commercial planning, SOW inputs, and commitments.
• Establish and maintain a coherent post-launch operating model (support, backlog, strategic projects).
• Ensure P1 incidents are acknowledged and actioned within defined timeframes.
• Implement a minimum of one delivery or operating model improvement per quarter.
• Adhere to Company Policies and Working Practices.

What success looks like

• Customer has clear visibility of status, blockers, needed decisions, and next steps.
• Launch critical streams are actively tracked, escalated, and progressed.
• Launch confidence is based on validated progress, not assumption.
• Work is planned ahead with briefs, priorities, estimates, and quarterly commitments.
• The cross functional team has the information and approvals needed for momentum.
• Support, backlog, and strategic project work are managed through one coherent operating model.
• Scope changes/shifting priorities are controlled without client friction.
• Risks and dependencies are surfaced and escalated appropriately.
• Switch leadership is confident the program is commercially and operationally controlled.

Reporting line and key relationships

The role reports to the Delivery Director, with a dotted line to the Customer Client Partner for program oversight, escalation, and commercial governance. Key relationships include Customers business stakeholders, IT/platform teams, Switch technical leads, solution architects, UX, design, content, QA, support teams, third-party vendors, and integration partners.

Candidates must be located in Australia for this role, if you are outside of Australia - please do not apply as your application will not be considered.