Network Engineer

Role Overview

This role focuses on network operations, administration, maintenance, and technical support to ensure reliable, secure, and high-performing IT network services.

Key Responsibilities:

1. Operations & Administration

• Manage and monitor network performance, capacity, and troubleshooting.
• Handle bandwidth optimization, protocol usage, and system health checks.
• Configure and maintain network devices (routers, switches, firewalls, IP services like DNS/DHCP).
• Support network changes (installs, moves, additions, upgrades).
• Coordinate with telecom providers and vendors.
• Maintain assets, system documentation, and operational records.
• Perform network optimization and provide status reporting.

2. Maintenance

• Perform hardware/software diagnostics and repairs (“break-fix”).
• Apply updates, patches, firmware, and security fixes.
• Manage software distribution and version control.
• Replace defective components and ensure preventive maintenance.
• Coordinate maintenance activities and communicate downtime.

3. Technical Support

• Provide advanced technical support to:

Help Desk (Level 2)

End users and internal IT teams

External partners/vendors

• Optimize system performance and troubleshoot complex issues.

4. Monitoring & Reporting

• Continuously monitor network health, performance, and security (24/7).
• Manage incidents, faults, and escalations.
• Conduct trend analysis, capacity planning, and performance reporting.
• Provide reports and metrics to stakeholders.

5. Configuration & Change Management

• Maintain network configurations, documentation, and security compliance.
• Control and track system changes, firmware updates, and asset inventory.

6. Root-Cause Analysis

• Investigate major incidents to identify root causes.
• Produce reports, preventive measures, and continuous improvement plans.
• Track issues until full resolution and prevent recurrence.

7. Documentation

• Maintain detailed technical and operational documentation, including:
• Network diagrams and configurations
• Security plans and procedures
• Disaster recovery plans
• System logs, reports, and inventory records.

Job Requirements:

• Diploma/Degree in Computer Studies or related discipline
• 2 - 4 years of releveant experience in Network Operations & Administration, Maintenance, Technical Support and etc.
• Key product technologies knowledge required:

L2 knowledge of the following:

Palo Alto firewalls

Checkpoint firewalls

Aruba Networking (switches, gateways, wireless Access Points, Clearpass)

Beyond Trust

Efficient IP

AWS (intermediate level), Azure (intermediate level)

• Willing to station at coustomer's site in the North-East region.
• Willing to work under a one-year Indirect Contract.