Senior Application Support Engineer (L2/L3) - Monitoring & Observability Platforms

Title: Senior Application Support Engineer (L2/L3) - Monitoring & Observability Platforms

Location: Helsinki, Finland (Hybrid)

Employment Contract.

Job Description:

Responsible for L2/L3 application support, development, and enhancement of monitoring, observability, and backend systems using IBM SevOne, Zabbix, Grafana, ElasticSearch, and backend components built in Java, Go, and PHP.

• Experience integrating monitoring platforms with ticketing/notification tools.
• Comfortable with 24×7 operations and on‑call support.
• Hands‑on L2/L3 operations, troubleshooting, and RCA.
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Mandatory skills:

IBM SevOne

Go (Golang)

Grafana

Zabbix

PHP

Good to have skills:

Shell/Python scripting

Knowledge of SNMP, NetFlow, ICMP, and network protocols

Experience with Prometheus/ELK stack

Exposure to CI/CD tools (Jenkins, GitLab)

Basic Linux administration (RHEL/CentOS/Ubuntu)