IT Operations Manager

Overview
Join a leading European organisation delivering complex infrastructure projects. You'll be part of a lean, high-impact IT team, taking ownership of IT operations while working closely with external partners to ensure high-quality service delivery.

The Role
As IT Operations Manager, you will own the performance, security, and reliability of the IT environment, with full accountability for service quality and vendor management.

Key Responsibilities

• Own day-to-day IT operations, ensuring uptime and performance
• Manage incidents, problems, and change processes
• Act as SME across the Microsoft stack (Azure, Entra ID, AD, Intune, M365, Defender)
• Maintain security across identity, endpoints, and cloud platforms
• Manage MSPs/MSSPs, holding them accountable to SLAs and KPIs
• Support governance, compliance (ISO 27001), and audit readiness

Requirements

• 5+ years in IT Operations / Service Management
• Strong hands-on experience with Microsoft 365, Entra ID/AD, Intune, Defender
• Experience working with outsourced IT models (MSP/MSSP)
• Exposure to ISO 27001 or similar frameworks
• Strong stakeholder and vendor management skills
• Degree in IT (or similar) + Microsoft certifications (or equivalent experience)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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