Site Reliability Engineer

Role - SRE

Location - Hybrid Toronto

Reliability, resiliency, and operational excellence for mission critical AWS serverless platforms, ensuring high availability, low MTTR, and strong production governance using Dynatrace driven observability.

• Resiliency strategy for serverless architectures (Lambda, API Gateway, async/event driven systems)

• SLOs / SLIs / Error Budgets for critical API’s

• Incident analysis and post incident reviews

• Dynatrace observability: dashboards, alert tuning, dependency mapping, RCA acceleration

• Operational excellence improvements: incident reduction, MTTR improvement, toil automation

• Reliability guardrails embedded into CI/CD and production readiness reviews

Core Responsibilities

• Design & enforce resiliency patterns: timeouts, retries, circuit breakers, throttling, graceful degradation

• Lead major incidents and drive actionable RCAs with sustained fixes

• Build signal driven alerts aligned to SLOs (noise reduction focus)

• Enable automation & self healing where feasible

Required Experience

• 5-6+ years in SRE/DevOps/Production Engineering

• Deep hands on with AWS serverless (Lambda, API Gateway, SQS/SNS, DynamoDB/RDS)

• Strong expertise in Dynatrace for serverless monitoring & triage

• Proven success improving availability, MTTR, and incident trends

• Solid coding/scripting (Python / Java / Node.js)