Quality Specialist - IT Governance & Quality Assurance

Job Purpose:

Drive authoritative technology quality assurance and governance across the full digital-system life

cycle, ensuring reliable, compliant, high-performing solutions for RTA. Champion continuous

improvement through rigorous testing, auditing, and standards management.

Key Responsibilities:

• Develop and periodically update technology‐quality and governance policies, standards, and frameworks, ensuring authority-wide adoption for smart applications, digital channels, and internal services.
• Evaluate organizational technology-governance maturity, agree corrective actions with stakeholders, and track closure, providing clear status reports to leadership.
• Coordinate end-to-end IT quality assurance across the software life cycle; execute test plans, isolate defects, verify fixes, and issue comprehensive evaluation reports.
• Review product designs, acceptance criteria, and testing artefacts, consulting engineers to align capabilities, interfaces, performance, and hardware changes with documented requirements.
• Prepare and deliver Technology Quality Assurance audit plans and Application Governance Framework compliance reviews, analyzing findings and driving remedial actions.
• Design test tools and methods; conduct compatibility and risk assessments; recommend design improvements and process enhancements throughout development and deployment.
• Provide expert governance and quality-control consultation, monitor optimal system usage and integration-plan adherence, and issue periodic compliance reports to technical departments.

Qualifications & Experience:

• Bachelor's degree/ Master’s degree in computer science or information technology
• Minimum 3 years of experience with Masters or 5 years of experience with Bachelors

Preferred Certifications

• ITIL Foundation, COBIT Foundation

Key Skills & Competencies

• Strong knowledge of IT governance and technology quality assurance practices
• Excellent stakeholder management and communication skills
• Strong analytical, reporting, and problem-solving capabilities
• Ability to work in a dynamic, fast-paced technology environment