Agile Lead (Continuous Improvement)

Job Title: Agile Lead (Continuous Improvement) – Digital Business Automation

Location: Krakow / Poland – 2 days weekly from office

Your career opportunity

We’re looking for a driven and collaborative Agile Lead (Continuous Improvement) to join Digital Business Automation (DigiBA) within HSBC Technology. DigiBA enables reliable, secure, and scalable operations and automation across HSBC through three core product lines: Managed File Transfer (MFT), Service Orchestration & Automation Platform (SOAP) (primarily Control‑M), and Scheduling (IWS + Automation Point).

This role is to provide an Agile Lead capability to a new technology POD that is being created. This POD will be responsible for the delivery of open-source software solutions to meet agreed use cases. The role will be responsible for maintaining, refining, and prioritising a backlog of work that the engineers will deliver. We would also like this role to contribute towards our desire to Continuously Improve, by helping to evaluate processes and ways of working to ensure efficient delivery of expected outcomes.

Skills & Competencies

• Deep understanding of Agile frameworks (Scrum, Kanban) and software delivery lifecycles.
• Extensive experience of Jira and Confluence
• Demonstrated experience applying process improvements
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to balance Agile flexibility with process discipline and structure.
• Experience with DevOps, Agile scaling frameworks (e.g., SAFe), or process automation is an advantage.

Qualifications

• Certified Scrum Master (CSM, PSM, or equivalent).
• 5+ years of experience in Agile delivery and process improvement roles, ideally within a technology or IT environment.