UX/UI Designer

• Plan and execute end-to-end UX/UI design across research, ideation, wireframing, prototyping, usability testing, design handover and design QA.
• Translate user needs and business requirements into intuitive and effective design solutions.
• Maintain a high level of attention to detail and design consistency across screens and flows.
• Produce clear design documentation to support development and implementation.
• Proactively identify UX/UI issues and recommend improvements and iterate designs based on feedback from users, stakeholders, and delivery teams.
• Ensure digital experiences across all platforms are consistent, accessible, and aligned with AIA Group Design Standards while meeting local regulatory compliance requirements.
  
  

• Plan and conduct user research activities, including interviews, usability testing, and surveys.
• Synthesize and translate research findings into actionable design and recommendations.
• Apply research insights to improve existing flows and inform design solutions.
• Conduct competitive and comparative analysis to inform design decisions.
  
  

• Facilitate workshops and design discussions with business stakeholders, project managers and tech lead to drive shared understanding and design decisions.
• Balance user needs, business objectives, and technical constraints to arrive at practical solutions.
• Communicate design rationale clearly using user insights and data.
  
  

• Define and track UX KPIs (task completion, System Usability Scale Score (SUSS), CSAT, in-app rating).
• Drive iterative improvements based on feedback and performance insights.
  
  

• Bachelor’s degree in design (UX/UI), Human Computer Interaction (HCI), psychology, or a related field.
• At least 4 to 5 years of experience in UX/UI design with strong portfolio of digital work with a preference for backgrounds in regulated industries like finance or insurance.
• Proficiency in Figma and Adobe Creative Suite, familiarity with front-end technologies (HTML/CSS/JS) is highly valued to ensure design feasibility.
• Solid foundation in user centered design methodologies with strong interaction design and problem-solving skills.
• Ability to communicate design intent clearly to stakeholders and delivery teams.
• Strong stakeholder management with the ability to defend design decisions to the leadership team.
  
  
  

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!