Data Analyst

Data Analyst

Location: On-site, Based in Bucharest, Romania

The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.

Job Overview:

We are seeking a detail-oriented Data Analyst to support business operations and customer service performance through data-driven insights. This role is responsible for analyzing complex datasets, developing reports and dashboards, and identifying trends to improve operational efficiency and decision-making.

Job Responsibilities:

• Data Synthesis & Interpretation: Collect, analyze, and interpret complex datasets related to business operations and customer service performance to drive informed decision-making.
• Reporting & Dashboards: Design and maintain regular reports and interactive dashboards to track Key Performance Indicators (KPIs) and critical operational metrics.
• Pattern Recognition: Identify trends, statistical patterns, and specific areas for improvement based on rigorous data analysis.
• Business Intelligence: Collaborate closely with internal stakeholders to understand business needs and translate them into technical data requirements.
• Operational Optimization: Support performance enhancement initiatives by providing actionable insights and data-driven recommendations.
• Data Integrity: Ensure high standards of data accuracy, consistency, and the timely delivery of all reporting outputs.
• Ad-hoc Analytics: Execute specialized ad-hoc analysis and reporting tasks to support evolving business requirements as needed.

Qualifications:

• Education: Bachelor’s degree or higher (Statistics major preferred). Candidates with extensive experience may be considered upon formal written confirmation.
• Experience: Minimum of 1 year of professional experience. Prior experience in IT, Telecommunications, or Contact Center data analysis is highly preferred.
• Technical Skills: Advanced proficiency in Microsoft Office, particularly Excel (complex calculations and data modeling). Familiarity with modern data analysis and visualization tools is a plus.
• Competencies: Proactive mindset with a clear ability to prioritize tasks. Strong capability to translate business requirements into analytical frameworks with dedication and professionalism.
• Communication: Excellent verbal and written English communication skills.