UIUX Designer

Position Overview

We are seeking a highly skilled UX/UI Designer to design intuitive, accessible, and engaging digital experiences for a Salesforce-powered platform leveraging Salesforce Health Cloud and Salesforce Experience Cloud.

This role will focus on creating patient, caregiver, and provider-facing portal experiences that streamline access to behavioral health and education services, reduce friction in intake and referral processes, and improve overall engagement.

The UX/UI Designer will play a critical role in translating complex clinical and operational workflows into simple, human-centered digital experiences.

Required Qualifications

4–8+ years of experience in UX/UI design, preferably in healthcare or regulated industries
Proven experience designing portal or digital experience platforms
Strong portfolio demonstrating: o End-to-end UX process o Complex workflow design o Mobile-first and responsive design

Preferred Qualifications

Experience working with: o Salesforce Experience Cloud o Salesforce Health Cloud
Familiarity with: o Behavioral health or education services workflows o Patient intake, referrals, and care coordination journeys
Experience with design tools such as: o Figma, Sketch, Adobe XD

Key Competencies

Human-centered design mindset
Strong visual design and interaction design skills
Ability to simplify complex workflows into intuitive experiences
Strong communication and stakeholder collaboration skills
Detail-oriented with a focus on accessibility and usabilit

Success Metrics (First 6–12 Months)

Increased portal adoption and engagement rates
Improved intake completion rates and reduced abandonment
Reduction in user errors and support requests
Positive usability testing outcomes and user satisfaction scores
Delivery of a scalable, reusable design system

Roles & Responsibilities

Key Responsibilities:

User Experience (UX) Design

Lead end-to-end UX design across: o Patient intake and onboarding flows o Referral submission and tracking o Appointment scheduling and reminders o Care coordination and communication workflows
Conduct user research: o Stakeholder interviews (patients, caregivers, clinicians, intake staff) o Journey mapping and persona development
Identify friction points and design solutions to improve: o Time-to-access care o Form completion rates o User satisfaction

User Interface (UI) Design

Design high-fidelity UI components aligned with Salesforce Experience Cloud capabilities
Create: o Wireframes o Mockups o Interactive prototypes
Develop consistent design systems and component libraries
Ensure responsive, mobile-first designs across devices

Accessibility & Inclusive Design

Ensure compliance with: o WCAG 2.1 AA standards o Section 508 accessibility requirements
Design for diverse populations including: o Behavioral health patients o Caregivers and guardians o Users with cognitive, visual, or language barriers

Salesforce Platform Alignment

Collaborate with developers and architects to ensure designs align with: o Experience Cloud templates and constraints o OmniStudio components (OmniScripts, FlexCards)
Optimize designs for performance, scalability, and maintainability within Salesforce

Collaboration & Agile Delivery

Work closely with: o Product Managers o Business Analysts o Salesforce Developers and Architects
Participate in Agile ceremonies: o Sprint planning o Design reviews o Usability testing sessions
Provide design assets and guidance to development teams

Usability Testing & Continuous Improvement

Plan and execute usability testing sessions
Analyze user feedback and behavioral data
Iterate designs based on insights and KPIs
Support A/B testing and optimization efforts

Key Skills

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