CI/CD DevOps Support

• Purpose
  
  

This document defines the roles, responsibilities, deliverables, service levels, KPIs and governance model for CI/CD DevOps Support across Production, DR, UAT and SIT environments. The vendor shall provide experienced DevOps engineers responsible for design, implementation, support and optimization of CI/CD pipelines within the Bank’s GitHub-based DevOps ecosystem.

• Scope of Services
  
  

Design, build and maintain standardized CI/CD pipelines using GitHub Actions.

Implement reusable workflow templates and enforce PR-based branching strategy.

Integrate SonarQube, security scanning and quality gates within pipelines.

Manage artifact versioning, release tagging and traceability.

Implement Git branching/merging strategies, code review workflows, and release tagging.

Support cloud/on-prem deployments including ARO/OCP where applicable.

Set up application performance monitoring (e.g., Dynatrace) traces and SLO dashboards.

Automate deployments across SIT, UAT and Production environments.

Provide L2/L3 support for CI/CD incidents and perform root cause analysis.

• Deliverables
  
  

CI/CD Pipeline Catalog with ownership mapping.

Standardized reusable pipeline templates.

Monthly DevOps Health Report.

Deployment audit trail and compliance reports.

Incident RCA reports with corrective and preventive actions.

CI/CD process documentation and runbooks