IT Support Specialist

Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

The IT Support Specialist will be responsible for providing internal technical support to employees, maintaining Domaine’s IT systems, and assisting the Director, Operations & Systems with information security initiatives. This role is critical in ensuring all employees have the necessary technical resources to perform their jobs effectively while maintaining company-wide security standards and policies.

Responsibilities

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
• Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
• Act as first point of contact for company device users including troubleshooting, MDM administration, inventory management and software policies.
• Manage and support access to software licensing and third-party vendors including: auditing access & permissions, costs & renewals and identify redundancies
• Complete onboarding and offboarding tasks including device management and tooling access.
• Support the implementation, documentation and monitoring of company information security policies, ensuring our IT practices comply with regulatory and compliance standards.
• Maintain documentation for common IT issues and resolution procedures
• Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes
• Coordinate company’s InfoSec activities as required
  
  

Skills & Experience

• 2+ years of experience in IT support, help desk, or similar role
• Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
• Basic understanding of information security concepts and best practices in a remote-first environment
• Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, JIRA, Confluence)
• Basic understanding of networking concepts
• Expertise in MacOS troubleshooting and support
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Experience with Security Assessments and Audits (eg: ISO 27001)
  
  

EDUCATION

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
  
  

WORKING CONDITION

• This position requires availability during core hours: Mon - Fri 10AM - 6PM EST
• This is a permanent, full-time condition
• It may require occasional evening and weekend work to address critical IT issues
• This position is fully remote
  
  

Perks & Benefits

• Remote-first culture
• Continued education and personal development opportunities
  
  

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.