Technical Support Engineer

Job Title: Technical Support Engineer

Working Model: Full-time / on-site work

Address: Austria

Company Overview:

Fox ESS was established in 2019, and through its world-leading team of engineers and technicians, is leading the way in power technology R&D, energy storage equipment manufacturing, IT data services, and new energy project development. We focus on providing cutting-edge distributed energy solutions, energy storage systems, and smart energy management services for residential and commercial applications.

We are now seeking a Technical Support Engineer to join our after-sales team in Austria. This role is essential in ensuring our customers and partners receive excellent technical support for our renewable energy solutions.

Key Responsibilities:

• Provide remote and occasional on-site technical support for solar inverters and energy storage systems across Austria.

• Diagnose and resolve technical issues via phone, email, or online platforms, ensuring timely and customer-friendly service.

• Conduct on-site visits when required for system inspection, troubleshooting, repair, or routine maintenance — especially in key regions such as Vienna, Salzburg, Linz, and Graz.

• Work closely with internal engineering and R&D teams to ensure efficient problem-solving and customer satisfaction.

• Organize and deliver technical training sessions (online or in-person) for installers, partners, and customers, focusing on product knowledge and best installation practices.

• Maintain accurate documentation of service cases, technical findings, site reports, and customer communications in the company system.

• Support local sales and service partners by providing pre-sales technical consultation and after-sales guidance when necessary.

Requirements:

• Fluent in English and German.

• Minimum 1 year of experience in technical support, electrical engineering, solar energy, or a related field.

• Solid technical understanding of solar inverters, photovoltaic systems, or energy storage solutions.

• Willingness to travel within Austria; must hold a valid driving licence.

• Strong analytical and problem-solving skills, with a customer-oriented mindset.

• Ability to work independently and collaborate effectively with remote teams and customers.

What we offer:

• Be part of a fast-growing global renewable energy brand.

• Hybrid work flexibility and a collaborative team culture.

• Opportunities for career growth and technical training.

• A chance to contribute to Austria’s transition towards sustainable energy.

Contact info:

If you're passionate about clean energy and enjoy solving technical challenges, we want to hear from you!

Please send your resume to: [email protected]