Human Resources Specialist

Job Title: HR Specialist

Location: Lisbon, Portugal

Job Type: Full-time contract, Until 08/15/2026

Work Model: Onsite

Summary:

• As an HR Specialist, you’ll be at the heart of our Integrated Service Delivery model, delivering high-impact HR services to business stakeholders and our HR community. You’ll bring your expertise to ensure smooth, efficient, and people-first HR operations across the region.

• If you're detail-oriented, service-minded, and fluent in both French and English, this is your opportunity to thrive in a dynamic, global environment.

Responsibilities:

HR Services

• Provide daily guidance and support to the HR Services team.

• Deliver seamless HR administration across the employee lifecycle.

• Draft and update key HR documents (e.g., employment contracts, change letters).

• Advise line managers and employees on general HR queries.

• Monitor the case management system (ServiceNow) and route queries appropriately.

• Build strong partnerships with Regional HR teams and other stakeholders.

• Contribute to ad-hoc projects that shape and improve our service delivery.

HR Systems & Data

• Maintain accurate employee data in HR systems (Oracle HCM,ServiceNow).

• Manage employee records including onboarding, offboarding, contractual changes, time off, and more.

• Generate and maintain HR reports to ensure data integrity and informed decision-making.

Customer Experience

• Act as the first point of contact for all HR administration inquiries.

• Provide timely, accurate, and friendly support in line with WTW’s service standards.

Qualifications:

• Bachelor’s degree (preferred).

• Proven experience in HR administration and processes.

• Strong communication and client service skills.

• Native-level French and business-level English (written and spoken).

• Attention to detail with strong MS Office and HR systems proficiency.

• Ability to work independently and collaboratively in a fast-paced environment.