Junior Technical Support Engineer

Are you ready to join a company that prioritizes people above all else? Do you thrive in a fast-paced, rewarding environment that truly values its team members?

We are seeking dedicated team players to join us on this exciting journey. While technical skills are essential for a Junior Technical Support Engineer, we are equally interested in individuals with great personalities, positive attitudes, and an unshakeable drive to succeed.

If you are motivated by growth, problem-solving, and accountability, we want to hear from you!

Who we are:

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improving the technical capabilities of GMS CPaaS. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

What you’ll do:

• Provide 1st line of technical and information support for employees from all GMS entities.
• Handle requests through ServiceDesk (Ivanti).
• Administer MS Azure, MS Office, MS Exchange, Intune, and AD services.
• Interact with suppliers to purchase or service office equipment and software.
• Configure and ensure uninterrupted and high-quality IT infrastructure operation of the Ukrainian office.
• Conduct an equipment and software inventory and ensure document flow based on its results.

What we expect:

• 1+ years of experience as a technical support engineer.
• University degree or current student (3rd year and above) in a technical-related discipline.
• English proficiency at Intermediate level or higher (oral and written).
• Windows 10 support skills and understanding of macOS, AD/AzureAD, Office365, and Exchange Online.
• Ability to troubleshoot and repair PC/laptop hardware components.
• Skills of working with network equipment.
• Android/iOS device support skills.
• Strong communication skills.
• Ability to prioritize tasks and meet deadlines.
• Customer orientation.

What we offer:

• Multicultural & dynamic environment in fast-growing worldwide business.
• One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
• Professional team that is committed and stands for the highest standards of performance.
• Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
• Customer-oriented culture with high respect for both internal and external customers.
• Competitive salary and bonus system.

Choosing GMS, you greenlight tomorrow!