Scrum Master - II

Position Title: Scrum Master II (Operational Agile Coach – Network Operations)
Location: Hybrid – Richmond, VA; Boston, MA; New York, NY; Philadelphia, PA; Cleveland, OH; Atlanta, GA; Chicago, IL; St. Louis, MO; Minneapolis, MN; Kansas City, MO; Dallas, TX; or San Francisco, CA
Clearance Requirements: U.S. Citizenship Required
Position Status: 12-Month Contract (Extension or Conversion Possible)

We are seeking a Scrum Master II / Operational Agile Coach to support a high-performing Network Operations environment within a large, enterprise-scale organization.

This role is ideal for an Agile professional who thrives in IT operations, infrastructure, or production support environments — not just software development teams. You will lead the adoption of Kanban and flow-based Agile practices in a fast-paced setting that includes high-severity incidents, operational risk management, and unplanned work.

You will play a key role in transforming traditional operational delivery models into high-visibility, metrics-driven Agile systems that improve throughput, stability, and response times.

• Lead Agile and Kanban transformation within a Network Operations / IT Operations team

• Design and optimize flow-based systems including WIP limits, workflow states, and service classes

• Implement metrics such as cycle time, lead time, throughput, aging work, and capacity trends

• Facilitate Agile ceremonies tailored for operations teams (daily stand-ups, retrospectives, service reviews, backlog refinement)

• Coach teams in managing high-severity incidents, outage recovery, emergency changes, and maintenance windows without disrupting flow

• Partner with leadership to align operational goals with scaled planning frameworks

• Drive adoption and optimization of Jira Software and Jira Align (backlog management, reporting, workflow configuration)

• Promote continuous improvement by identifying bottlenecks and reducing work-in-progress overload

• Collaborate across network, infrastructure, and production support teams to improve coordination and delivery

• 3–6+ years of experience as a Scrum Master or Agile Coach

• Strong expertise in Kanban, Lean principles, and flow-based delivery systems

• Experience supporting Network Operations, Infrastructure, IT Operations, or Production Support teams

• Solid understanding of incident management, major incident coordination, and operational risk environments

• Hands-on experience with Jira Software and Jira Align

• Experience in Scaled Agile environments (SAFe or equivalent frameworks)

• Demonstrated ability to coach teams new to Agile and drive Agile maturity

• Familiarity with enterprise networking concepts (routers, switches, firewalls, load balancers) preferred

• Agile certifications such as CSM, CSP, PMI-ACP, ICA-ACC, or SAFe preferred

• Work in a mission-critical enterprise operations environment

• Influence large-scale Agile transformation in IT infrastructure and network operations

• High-visibility role with measurable operational impact

• Hybrid flexibility across multiple major U.S. cities

• Opportunity for long-term extension or permanent placement

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.