Support Engineer

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services.

What You’ll Do

• Provide first line support for Mambu applications and services in Salesforce
• Manage & triage incoming requests and assign it to the relevant support team
• Ensure all support tickets are responded within the agreed service level timeframe
• Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.
• Manage resolution, internal and external communication for major incidents (P1 & P2)
• Drive product reliability improvement efforts across Mambu and c ontinuously build the technical knowledge base and process improvements
• Work collaboratively with support teams across regions
  
  

What You’ll Bring

• 4+ years of L1/L2 Technical or Application Support experience in finance or a regulated industry
• Strong communication skills and experience communicating with external clients
• Skilled in application monitoring, log analysis, MySQL, and tools like Salesforce/Jira
• Experience in enterprise software support and coordinating with business functions for customer excellence
• Familiar with cloud basics, SaaS, and ITIL processes (Incident, Problem, Change, Release) with SLA experience
• Excellent English communication skills (written and verbal) for documentation and explaining technical concepts
• Hands-on approach to problem solving individually and together with the team
• Ability to work flexible shifts, including weekends
  
  

What You’ll Get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• The base salary for this position is €4000 gross (before taxes) monthly.
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location
  
  

Let's connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook , Instagram , and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers . Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact [email protected].