Intern

About Draiver

Draiver is an AI-driven logistics platform that optimizes vehicle movement for large fleets, connecting professional drivers and fleet owners through intelligent automation. Operating across the U.S., Brazil, and Mexico, Draiver’s technology helps partners reduce operational costs, increase visibility, and scale efficiently.

We are seeking a motivated Technology Intern to join our global tech team. This internship is an opportunity to gain hands-on experience in technical support, systems operations, and DevOps practices in a fast-paced, high-growth technology company.

You will start by providing technical and administrative support for internal and external systems, and progressively be trained in DevOps methodologies, cloud tools, and automation processes.

• Key Responsibilities
• Troubleshoot issues related to Draiver’s web and mobile applications, including performance, functionality, and usability.
• Reproduce and diagnose customer-reported issues in a development or testing environment
• Provide technical support to users via email, chat, using Hubspot ticketing system
• Support internal employee basic IT needs such as password resets or application access
• Use tools such as Chrome Developer Tools (Inspect) to identify the root cause of technical problems
• Collaborate with the development and DevOps teams to help implement solutions and validate fixes
• Document and track issues, resolutions, and troubleshooting procedures
• Analyze support tickets to identify trends, recurring issues, and opportunities for improvement
• Create and update internal documentation to enhance troubleshooting efficiency

Job Requirements

Currently pursuing a Bachelor’s degree in Information Systems, Computer Science, Software Engineering, or a related field

Basic knowledge of web development (HTML, CSS, JavaScript)

Familiarity with browser developer tools, especially Chrome Inspection

Understanding of web-based applications and how they interact with users and database

Exposure to Java, ReactJS, Relational databases, or HTTP troubleshooting is a plus

Interest in learning about Customer Relationship Management (CRM) systems, Hubspot, and Salesforce

English proficiency and strong written communication skills

Desired Skills

Strong problem-solving and analytical mindset

Curiosity to learn DevOps concepts and automation tools

Ability to work both independently and collaboratively in a global, remote environment

Excellent communication and customer service orientation

Attention to detail and a proactive attitude toward problem resolution

What We Offer

Real-world experience supporting a global tech platform

Structured training in DevOps and cloud operations

Mentorship from senior engineers and DevOps professionals

Opportunity to contribute to meaningful technology and automation projects

Flexible remote work and potential to transition into a full-time position after internship completion